Renaissance Insurance’s press team told socialbites.ca that reports of massive customer data leaks appearing in the network were not accurate. The clarification comes amid questions about the safety of personal information stored by the insurer and how data is defended against cyber threats.
The company confirmed that its website experienced a targeted hacking attempt, specifically aimed at the eOSAGO section, a part of the site dedicated to online motor insurance, which prompted a security review. The incident was described as a focused breach rather than a broad data exfiltration event, with early estimates suggesting the impact could potentially affect a small portion of the customer base.
Officials noted that this was not the first time the organization faced a sophisticated, targeted intrusion. The investigators are examining the nature of the attack to determine the attackers’ methods and their objectives, while ensuring ongoing service continuity for policyholders and users of the online platform.
Renaissance Insurance emphasized that there is no indication that passwords, payment information, or passport details of customers were accessed during the breach. Customers are advised to monitor their accounts and, if a password was compromised, to follow standard security practices. The insurer stated that there is no immediate need for all customers to reset their passwords unless their accounts show signs of compromise.
On June 2, a telegraph channel known for publishing data breach alerts claimed that Renaissance Insurance had disclosed a leak involving approximately 737,700 lines of customer data, including about 633,000 unique email addresses and 315,000 phone numbers, with passwords stored in hashed form. The insurer did not confirm the veracity of these figures but reiterated its commitment to transparency and rapid response should any sensitive data be at risk.
In the wake of this event, the company has engaged cybersecurity experts to conduct a comprehensive forensic analysis, strengthen defenses, and review data handling procedures across all digital touchpoints. Renaissance Insurance has also reviewed its incident response plan to ensure prompt containment and clear communication with policyholders in the event of future disruptions.
Industry observers caution that even rumors of data exposure can raise concern among customers and regulators. Renaissance Insurance is working to provide clear, factual updates as investigations continue, alongside guidance on safeguarding personally identifiable information and steps customers can take to protect their online presence across devices and services.