The SME Company and the largest Russian marketplaces have agreed to collaborate on establishing systemic rules for operating in the e-commerce market and on measures to support and grow small businesses within this space. This update came from the company’s press service and signals a shared commitment to shaping a fair and efficient ecosystem for vendors and buyers alike. Company press service.
According to Isaevich, a dedicated section has been launched on the MSP.RF digital platform. This hub will receive requests from marketplace sellers and ordering points, ensuring a streamlined flow of clarifications, inquiries, and issues that arise in day-to-day activity. Company press service.
The institution pledged to actively monitor every appeal, assess the systemic nature of concerns, and respond promptly to issues affecting internet sites. It also aims to provide guidance and legal assistance when interfacing with marketplaces. The leadership underscored a shared duty to prevent crises before they escalate — a proactive stance grounded in collaboration and transparency. Company press service.
In the near term, topics related to interaction among market participants will be examined more closely, with a particular emphasis on offers, penalties, and sanctions for failing to comply with marketplace rules. This focus is expected to clarify obligations and reduce disputes among operators, platforms, and sellers. Company press service.
The CEO of SME Corporation highlighted the importance of building a partnership-driven, transparent approach within this rapidly expanding sector. He noted that online commerce has emerged as one of the fastest-growing areas of the economy, attracting a growing multitude of new enterprises and storefronts. Company press service.
Since the onset of the pandemic, the number of small and medium-sized online sellers has surged, reflecting a sixfold increase to nearly 246 thousand entities. The ease of doing business on marketplaces has contributed to this growth, and projections suggest the trend will continue as more entrepreneurs enter the digital marketplace space. Company press service.
The memorandum was signed by key executives including Ozone General Manager Sergey Belyakov, Marketplace LLC (Sbermegamarket) General Manager Sergey Malyshev, Wildberry General Manager Tatyana Bakalchuk, and Yandex Market State Relations Director Dmitry Rusakov. On behalf of the SME Company, the agreement was formalized by General Manager Alexander Isaevich. Company press service.
During negotiations, marketplaces expressed strong support for the market segment’s development and their willingness to work in partnership to resolve challenging issues that may arise. This collaborative spirit underscores a shared vision of stable growth and mutual accountability across the e-commerce landscape. Company press service.