The Federal Antimonopoly Service has stepped up with serious claims against Yandex Taxi, signaling intensified regulatory scrutiny of the ride-hailing sector. Officials described a set of concerns that have arisen over the past year as part of a broader review into how the service operates in the market and how it interacts with both drivers and passengers. The deputy head of the agency outlined that more than 300 complaints have been filed regarding various aspects of the platform’s operations, including concerns about fare levels and the actions taken by the aggregator that appear to affect driver and rider access. These complaints reflect a pattern that regulators say warrants careful examination of pricing, transparency, and the overall user experience on the platform. The emphasis put forward by the agency is on ensuring fair practices that protect consumer interests and maintain healthy competition in the taxi market.
Another focal point for FAS is the commission the service charges drivers, which has been cited at about 28 percent. Regulators note that such a rate, if sustained, can impact drivers’ earnings and the affordability of rides for passengers. A key issue raised is the lack of full disclosure around the pricing algorithm that underpins taxi services on the platform. Without clear visibility into how prices are determined, drivers and customers may find it difficult to understand price fluctuations or to anticipate costs. The agency further stated that an audit of the Yandex Taxi platform could not proceed due to a moratorium on audits of accredited IT companies that extends through the remainder of the year, complicating oversight efforts.
In recent weeks there have been reports suggesting price inflation on the service, with authorities indicating that price levels appeared to rise in response to market dynamics. Observers note that as demand for taxi services grows, so does the potential for price adjustments. Regulators point to a persistent driver shortage in the market and the influence of new, high-end vehicle models entering the fleet, which can alter the tariff structure. The mix of vehicle classes in service fleets appears to be shifting, contributing to changes in pricing and service availability.
The broader context includes ongoing discussions at the highest levels of government about how to balance growth in mobility services with the needs of consumers and workers in the sector. Officials emphasize that while innovation can bring greater convenience, it must be paired with transparency, predictable pricing, and fair competition. The current situation underscores the importance of clear regulatory frameworks that can adapt to rapid changes in technology and consumer behavior while protecting the interests of all participants in the market.