The deputy head of Russia’s Ministry of Industry and Trade, Viktor Evtukhov, called on Wildberries to improve the flow of feedback with both employees and partners. He shared these remarks with reporters from TASS, noting the move followed a constructive discussion at a commission meeting that focused on shaping self-regulation conditions for e commerce on the platform.
Evtukhov’s comments came as Wildberries indicated it would pause some deductions from partner outlets during a period of reorganization and reassessment of how orders are fulfilled. The aim, he explained, is to build stronger channels of communication that help all sides understand changes, expectations, and safety requirements more clearly.
Earlier reports indicated that Wildberries had taken steps to adjust operations while it reviewed the timing and rules related to the reallocation of resources and the replacement of goods. These steps were part of wider efforts to ensure the platform operates smoothly for customers and partners alike while regulatory discussions continue.
On a notable date in March, a portion of Wildberries order pickers participated in a walkout, signaling discontent with the newly introduced penalty framework. In response, the company temporarily closed several pickup points for security considerations and announced it would suspend collaboration with partners who engaged in what it described as uncivilized dialogue. The move drew attention to the balance the platform seeks between enforcing policy changes and maintaining everyday logistics for customers across regions.
Media coverage later indicated that some striking PVZ workers were let go, a development that prompted lawmakers to consider legislative clarifications and to seek another round of dialogue with Wildberries representatives. The State Duma signaled openness to refining the rules governing self-regulation in e commerce and invited Wildberries to participate in further discussions aimed at stabilizing operations while protecting workers’ rights and consumer interests.