Drivers throughout Russia are deprived of warranty repairs

socialbites.ca has learned that auto dealers have problems with the availability of automotive components, ranging from consumables to serious units. So, the addressees of the publication talk about the lack of oil filters for Volkswagen engines with a volume of 1.4 and 1.6 liters (Polo, Taos, Tiguan and others) in the single central tank of Volkswagen Group Rus.

Besides pads for European-made models, there are no air filters (for the Teramont SUV), gear oil for the DSG wet clutch gearbox, plastic sump plugs for 2.0-liter engines, and many other parts, says one source. franchises..

“The list is long and one day is not enough if you succeed.

Now the vast majority of dealers buy non-genuine consumables,” says an employee at the dealership.

When asked about the availability of parts at the central warehouse and whether it will be replaced, Volkswagen’s Russia office did not provide a quick response. In the event of warranty failures of cars, auto centers began to warn customers that the delivery time is unknown (if the part is out of stock).

cannot be bought

Car dealers have stopped selling parts to third-party buyers at retail, for example, representatives of the reception departments of technical centers interviewed by socialbites.ca say that they are sent exclusively to their service to replace consumables. An interlocutor, led by one of the country’s largest conglomerates, says that for the first time, dealers began to use the so-called restored parts from disassembled used cars to fulfill their obligations.

The situation is much more complicated with large technologically assembled units, which, as a rule, can only be purchased from official car dealers.

For example, in the spare parts department of the BMW Rolf dealer, they did not find a mechatronic unit for the BMW X1 crossover (an electro-hydraulic unit on the “automatic machine”) for the socialbites.ca correspondent. The products are in stock and out of stock.

Metropolitan Mercedes-Benz dealership Avtoforum Sheremetyevo said that it will not be possible to purchase a torque converter for automatic transmission in the Mercedes-Benz CLA 250. And there are no brake pads for the GLE SUV, for example, he explained.

“Unfortunately, this is the case at the moment. Spare parts cannot be ordered in all cases, yes and repairs will not be completed on time.

Everyone knows that the warranty department of the Mercedes-Benz dealership will not be able to fulfill its obligations due to the dealer’s reluctance.”

Rolf Khimki parts department said that in the case of the Mazda CX-9 crossover, it is impossible to buy brake pads and air filters at retail. The expert said it was unclear when deliveries would resume as normal. A Major Auto employee warned against the lack of genuine brake pads for the Jeep Compass SUV in the central warehouse.

Car dealers don’t deliver

Two weeks ago, the Association of “Russian Auto Dealers” (ROAD), concerned about the lack of original car components, sent relevant requests to the representatives of car brands. Most of the letters that automakers sent in response to ROAD were at the disposal of socialbites.ca.

For example, Sollers Ford reported that it has decided to lift restrictions on dealers from purchasing parts only from the company’s central warehouse – they can purchase original spare parts from an independent dealer or any authorized dealer.

Agree that due to “AvtoVAZ” and “organizational problems” the shipment of components has been temporarily suspended.

Subaru noted difficulties with delivery from Europe – from February 25 to March 10, the headquarters suspended shipments of spare parts and other service goods. Mitsubishi told ROAD that only stocks of backed-up parts are currently being used, and the Jaguar Land Rover concern warned that its stocks will last 2.5 months.

Representative offices of Kia, Hyundai, Nissan, Mercedes-Benz reported to YOL about the availability of parts in warehouses in appropriate quantities, Renault did not answer on the merits.

“socialbites.ca” asked auto companies to clarify the current situation regarding components. MMS Rus (Mitsubishi) said that due to the long delivery time (50-70 days), the warehouse was set up months ago, so there are no problems at the moment.

“As long as we are sure the situation is not critical”

– Vera Pavlova, Director of Public Relations of ROAD, said in an interview with socialbites.ca.

Get it done in a month and a half

The lack of spare parts from dealers is not a reason to increase the terms of warranty, reminded the lawyer of the public movement of drivers in Russia “Freedom of choice” Sergey Radko.

“The consumer now has the right to demand a penalty from the dealer,

If he does not fix the car within 45 days,” Radko explains in an interview with socialbites.ca. “You can also demand to terminate the contract of sale and a penalty and the cost of the car – and not at the time of purchase, but at the price prevailing today.”

Radko says that car dealers can refer to the force majeure preventing the repair of the car, in which case the court will have the last word.

“Rospotrebnadzor can punish the dealers. At the same time, consumers have the right to demand the fulfillment of the obligation of the dealers for repairs under warranty and to demand penalties in case of non-fulfillment.

socialbites.ca has learned that Russian car dealers are running out of some original spare parts and consumables. The interlocutors of socialbites.ca in automobile centers say that it is impossible to get parts for many positions, for example, for Volkswagen, Skoda and Porsche, BMW, Mercedes-Benz, Jeep and Mazda cars. In the absence of branded parts, dealers offer used and non-original components. Citizens can bankrupt car dealers through class action lawsuits demanding fines and refunds for cars, and at current prices, lawyers say.



Source: Gazeta

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