Residents of Kazan faced extended lines, prolonged waiting and crowded rooms at the Department of Technical Inspection and Registration of Motor Vehicles under the Traffic Police of the Russian Ministry of Internal Affairs. The office is located on Tekhnicheskaya Street, as reported by Realnoe Vremya through the outlet SocialBites.
One local, Valentina Lopukhovskaya, told the publication that her daughter had come to re-register the family car after the death of their son, who shared ownership of the vehicle.
“Even though we anticipated a queue in the registration section, we tried to register via the utilities portal for pre-registration. The process began with paying the state duty, but when attempting to purchase the tickets, the system froze. In the morning, we headed to the nearest registration office on Tetsevskaya Street to buy a ticket on a first-come, first-served basis. What followed felt like a descent into chaos, as if we had landed in a place far from civilization,” Valentina recalled.
That day, dozens stood in line for coupons while the city temperature climbed above 30°C. The terminal issued just two coupons every twenty minutes. The women did not complete their transaction that day; when their turn came, an office employee handed them a paper application and directed them to a nearby commercial facility to print a payment receipt. The staff member refused to accept a receipt displayed on a phone or delivered by email. Fearing the heat and the waits, Valentina and her daughter decided to return another day with a printed payment receipt and the application already filled out.
“This is a systemic issue,” said a source from the Tetsevskaya traffic police, speaking on condition of anonymity. According to the officer, the service windows were closed due to insufficient staff. He added that visitors are often redirected back into the queue because employees are not required to wait for the necessary forms to be completed as mandated by law. He confirmed the coupon counts at the terminal but noted that the queue was calculated based on the number of active windows processing documents. The officer also stated that department leadership was aware of the problems, regretted them, yet could not resolve them, and that responsibility would naturally fall on the head of the department when reports appeared.
In early July, Mikhail Chernikov of the State Traffic Inspectorate indicated that the traffic police and the Ministry of Transport were preparing a draft resolution. The aim would be to allow drivers to present their rights and vehicle service certificates electronically, reducing the need for physical documents in some procedures.
Additionally, there were reports of individuals who had previously defected from military service being prohibited from taking the driver’s license test, signaling broader regulatory challenges surrounding licensing and service access.