Auto insurers such as Ingosstrakh, RESO-Garantia, and AlfaStrakhovanie are increasingly leveraging their networks to help auto dealers locate scarce spare parts needed for hull insurance repairs. This shift follows a broader industry response to a parts shortage triggered by the withdrawal of several European car manufacturers from the market. Finam reports, citing internal company sources, confirm that the insurance sector is taking an active role in securing components for vehicle maintenance and repair.
The intensified focus on repair assistance reflects a crisis in parts supply that has persisted for months. Insurers are not just facilitating claims processing; they are coordinating access to essential components to minimize downtime for customers and maintain service continuity in a disrupted market.
Ingosstrakh has even launched a dedicated program described as a supply and distribution channel for spare parts through alternative routes. Initially, the program serves Moscow-based clients, but plans are in place to expand coverage to St. Petersburg soon. In the longer term, the rollout aims to reach other regions facing similar shortages, ensuring that repair shops can obtain the parts they require on a predictable timetable.
Premium cars present the most significant challenge, with a tighter supply of high-end components. To support the initiative, a vetted pool of reliable suppliers has been assembled. These partners are selected for their established relationships with manufacturers, their track record in this field, and their ability to deliver high-quality parts within strict deadlines. The emphasis is on reliability, traceability, and adherence to quality standards required for premium vehicles.
RESO-Garantia treats this support as an integral part of loss settlement rather than a peripheral activity. The insurer coordinates through its contracts with customers to ensure that replacement parts are available when needed, aligning with the duties defined in policy agreements. This approach helps mitigate repair delays and reduces the financial impact of extended downtime on policyholders.
The broader implications of these moves extend beyond individual claims. They signal a shift in the insurance market toward active supply chain management in response to macroeconomic disruptions. Insurers are positioning themselves as facilitators of repair ecosystems, working closely with manufacturers, distributors, and repair shops to stabilize access to critical components. This collaborative model could influence pricing, coverage terms, and service expectations for customers in both Canada and the United States as insurers explore best practices in parts sourcing and claims resolution.
Industry observers note that the success of such programs depends on transparent procurement, rigorous quality control, and clear communication with customers about repair timelines. As insurers broaden their operational footprint, they may also invest in data analytics to forecast part demand patterns, enabling better inventory planning and reduced lead times. The evolving landscape suggests a future where insurance providers become more proactive partners in vehicle maintenance, rather than purely reactive entities handling claims after an incident.