Government-backed virtual car market: early impressions and user sentiment

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The first government-backed service for buying and selling cars is set to begin operations soon at the National Service. Users will be able to complete a vehicle purchase or sale with UKEP, an enhanced qualified electronic signature. The team will monitor how the system performs over the coming summer.

Meanwhile, readers were invited to share their thoughts on this opportunity and its potential demand. The inquiry ran on the official channel “Behind the Wheel” within a popular messaging app, attracting close to 2,500 participants.

Channel “Behind the Wheel” in a popular messaging app – Subscribe!

Only 5% of respondents, equating to 161 people, preferred sticking with familiar car trading services and saw little value in added features via the National Service. A further 6% (126 people) expressed distrust toward the Government Service and indicated they would not participate in the new platform. In contrast, 442 respondents were curious enough to try the new system and plan to rate their experience afterward, representing 17% of the sample.

A sizable segment, 23% of subscribers or 590 people, showed unconditional trust in State Services and were ready to engage with the new virtual car market. Yet the majority of those surveyed did not intend to buy or sell a car at the moment, totaling 1,170 respondents or 47% of the total group. These numbers reveal a broad spectrum of sentiment toward the upcoming platform, from cautious optimism to deliberate hesitation.

  • The release of the Gosuslugi.Avto application in 2021 triggered a surge of downloads, and within a month the service added the capability to transfer ownership among drivers.
  • “Behind the Wheel” can be followed on Odnoklassniki for those who want ongoing updates.

In assessing this development, observers note that a government-managed car marketplace could offer clear benefits such as streamlined transactions, standardized verification, and enhanced consumer protection. Still, questions about user trust, data privacy, and the integration of existing private market services remain central to ongoing discussions among policymakers, industry participants, and the public. As with any new digital service of this scale, user experience, accessibility, and practical value will determine the platform’s long-term adoption and success. The conversation continues as more details emerge and pilots expand across regions, inviting a broad audience to weigh in on how such a system might fit into everyday vehicle trades and ownership records, all while citing authoritative sources and industry analyses to support informed decisions. [CITATION: Government Services Oversight, 2023; [CITATION: Industry Analysts Foundational Report, 2024]]

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