The communication solutions developer for MTS Exolve (MTS subsidiary) business has expanded the Digital Services Pool for the Sogaz Insurance Group. This was reported in the press service of the company.
Experts tied a virtual PBX to manage telephone conversations both within the insurance group companies and to communicate with customers.
The insurance company has a large regional network with more than 1,000 sections and sales offices throughout Russia. For its services, MTS has expanded the bullet of phone numbers, including 8-800 code, so that customers can contact the company quickly and freely from any corner of the country.
MTS Exolve Sogaz has arranged the functions for geographically uninterrupted operation to work uninterruptedly to ensure the high accessibility of the services provided and expanded the bullet of phone numbers.
The company announced that it would be more appropriate for customers to consult.
MTS CEO Exolve Ramil Bikkuzhin said that the company’s business processes will be even more effective thanks to the connection of the virtual PBX and the numbers allocated for the “hot line”.
The functionality of the virtual ATS only does not only use other modern tools for effective management of Omnichana communication communication, but also to configure the logic of incoming calls, to distribute them according to the calls, to connect speech analyzes, to change SMS messages, but also to effective management of Omnichana communication.
What are you thinking?
Source: Gazeta
Jackson Ruhl is a tech and sci-fi expert, who writes for “Social Bites”. He brings his readers the latest news and developments from the world of technology and science fiction.