Additional It closed the 2023 IBI, IAE and other municipal taxes campaign for 139 municipalities, which gave management and collection authority to the Alicante Provincial Council body, with a collection of more than 483.8 million euros, representing a historical percentage of 92.34%.
Establishment and expansion of new financial institutions digital services and personal attention More flexible and effective solutions allowed for an increase in municipalities’ revenue of more than €4.1 million. Likewise, the communication strategy that increasingly adapts to the taxpayer profile has also been important in achieving these excellent levels.
Minister
President of the Provincial Council of Alicante, Tony PerezHe highlighted Suma’s efforts to “offer the best technological tools and maximum payment possibilities” to fulfill its tax obligations and thanked citizens “for their high tax awareness and commitment to their municipalities in complex times like the ones we are facing now.”
In this sense, the tax office has approximately facilitated the payment of taxes. 56,000 taxpayersDemands grew by 3.8%, the highest figure in the last five years, with demands concentrated on incomes below 300 Euros.
On his own behalf, the Deputy Undersecretary of the Treasury and his Deputy, Marina Saez, emphasized “Suma’s agile and flexible service philosophy, thanks to, among other things, the breadth of alternative channels that allow taxpayers’ needs to be met without waiting for opening, and the face-to-face support provided by our Offices.” “. Growing digitalization combined with traditional communication campaigns and the know-how of Suma staff made this new historic fundraising milestone possible during the volunteer period.
Functionality and usability improvements in Suma’s technological tools enabled us to reach 1.4 million access to the website, an increase of 1.7% compared to 2022. Meanwhile, the user service center responded to 110,377 calls and chats in Spanish, Valencian and English. Payment by Bizum among non-face-to-face transactions download receiptshowed growth of 37.8% and 5.9%, respectively.
More innovation
Finally, Suma’s manager José Antonio Belso underlined the implementation of a series of practices. technological innovations focused on the taxpayer. In this way, the opening of a tax office in the metadatabase has created a virtual communication environment inspired by the new design of tax offices, where any taxpayer receives personalized information in the context of complete privacy. According to the director, it is “an inclusive space without physical or geographical boundaries where citizens interact with people working in Suma. “It is a tool that fits leadership strategies on innovation and engagement with citizens.”
Likewise, Belso also announced a launch. broadcast channel and video calling support via WhatsApp. “Both actions simplify procedures for citizens and, given the widespread use of this tool among mobile phone users, we hope to reduce the digital divide, demonstrating the organisation’s social commitment to preventing some groups from being left behind.”