Yandex, Kitchen in the District, Broniboy, Chibbis and Restomania have established uniform rules for honest cooperation with couriers. They are published in the public domain on a page where any company can apply and participate in courier support.
“Food and goods delivery is a young and growing market. Services are constantly finding ways to make delivery easier, more convenient and safer for couriers and the surrounding people. For example, Yandex Eda and Lavka have been insuring couriers on every delivery for several years, and last year Eda launched a dispute resolution mechanism involving experienced couriers. We worked with our colleagues to establish the market standard for ethical couriers. Yandex Food COO Maxim Ivenin will help any service understand how far they have come in their courier programs and will help deliverers choose an online platform for collaboration.”
The list of principles of ethical interaction with couriers includes 5 main points. In particular, the companies agreed to fully inform the couriers about changes in the terms of cooperation, help them in controversial situations, take care of bicycle safety, invest in recreation areas and develop social and educational programs.
“Transparency is a top priority for us when working with couriers, so we took an active part in the development of this project. I am confident that our joint venture will have a positive impact on the work of all couriers in the country. “I hope as many companies as possible start to be guided by our general principles and these rules become standard for the entire delivery industry in Russia,” said Broniboy CEO Ivan Trufanov.
In addition, Anton Lozin, General Manager of “Kitchen in the Region”, explained why the company participated in the project.
“As the courier is the face of our service, the kitchen in the region joined the project. All the principles in the list are fundamental to us. We create comfortable conditions for couriers and always listen to their opinion, ensure that everyone can do their job with minimal risk – the support service is always in touch with partners. We develop and constantly improve uniforms so that couriers look stylish and comfortable at the same time, we provide dry cleaning once a week so they don’t have to wash their clothes themselves. Breaks and a friendly atmosphere are also highlights, so each kitchen has seating areas where you can chat with other deliveries. It is important to us that the couriers feel like a full-fledged part of the team,” he said.
The main principles are listed below: area.