Every day, the fraud landscape grows more sophisticated as digitization accelerates and online shopping becomes the norm. Scammers continually devise new ways to steal data and money, targeting unsuspecting consumers in both Canada and the United States. A troubling trend is emerging where people receive devices in the mail that they did not order, including smartwatches and wireless headphones. Without a record of purchasing these items, recipients may not recognize the danger until it is too late.
The first major warning about this scam came from the United States Army Criminal Investigation Command. The lure is simple: who wouldn’t want a free smartwatch or a pair of premium headphones? Scammers exploit this appeal to persuade victims to accept the unsolicited package and take the device home without giving it a second thought.
Smartwatch and headphones in the mailbox fraud method
In this fraudulent scheme, scammers mail a smartwatch or headset to private residences. When the recipient opens the package, the device may automatically connect to the Wi-Fi network or to nearby phones without requiring any further action from the user. The result is that the device can exchange data in the background, often without the user realizing it is connected. This silent connection can expose personal information stored on the victim’s phone to the scammer.
Smartwatches and similar wearables frequently harbor malware that grants the scammer access to sensitive data such as bank details, contacts, and login credentials. In some cases, the device can enable the microphone and camera on the connected phone, allowing the fraudster to monitor conversations and capture audio or visuals without the owner’s knowledge.
What to do if an unsolicited smartwatch or headphones is received in the mail
If an unrequested package containing one of these devices arrives, authorities advise against opening it. Do not plug the device in or connect it to any network. Instead, preserve the packaging as evidence and contact local law enforcement to report the incident. Turning the item over to the police helps investigations and protects others from falling victim to the same scam.
Consumers should also consider reporting the incident to their internet service provider or mobile carrier if the device was connected to their home or mobile network. It is prudent to monitor account activity closely for signs of unauthorized access, such as unfamiliar login attempts or unexpected charges. If there is any suspicion of data compromise, require a change of passwords and enable two factor authentication where available. In addition, run a full security check on all devices that may have been exposed to the scam, including smartphones, tablets, and computers.
Awareness is a powerful defense. Keeping an eye on deliveries, verifying orders through official retailers or carriers, and recognizing the red flags of unsolicited shipments can reduce risk. If a package seems suspicious or is received from an untrusted source, it is safer to reject delivery and report it rather than to bring it inside the home. As with many online fraud schemes, prevention hinges on skepticism, verification, and prompt action when something feels off. For more information, consult official consumer protection resources and the relevant law enforcement agencies that monitor parcel fraud and cybercrime. Citations include analyses from the United States Army Criminal Investigation Command and other federal and regional authorities. (Citation: US Army CID reports and consumer protection advisories)