An informative message sent to customers by ING outlines significant service changes starting May 23. The updates touch on how deposits are made at ATMs, how physical cards are renewed, and adjustments to the privacy policy. The purpose behind this notice is to explain what to expect once the changes go live on ING’s website.
Changes in ING services from 23 May
Starting May 23, deposits can only be made by owners and authorized signatories through ING ATMs. In practical terms, third parties will no longer be able to deposit into someone else’s account. ING maintains a large network of ATMs across Spain, including locations in branches, shopping centers, and service stations to support customers.
ING will automatically stop renewing physical cards if they have not been used prior to the expiration date printed on the card. If a card is used before its expiration, a new card will arrive automatically after use. If the old card has not been used and the customer wishes to retain it, it can be requested via the Customer Area in the online banking platform.
ING will take commission from Orange account from April 1
From May 23 onward, there will be discounts available when paying with ING cards at participating stores or when withdrawing cash through bank transfers using the app. Consumers should check the ING website for the most current details on all applicable offers and charges.
This is the Treasure trick to find out if you have cash in the house.
From the stated date, the savings account cannot be used for direct tax payments. If a tax-related payment is associated with the savings account, it will remain unpaid. ING advises customers who used savings accounts for tax payments to switch automatic debits to another bank account as soon as possible to avoid missed payments.
Can my bank charge me a maintenance fee? These are the current commissions
ING has updated its privacy policy to collect more details about the personal data it processes, the purposes involved, and the legal basis for processing. This information is accessible at any time in the Privacy and Cookies section of the ING website or within the service agreement. Customers can review how their data is handled and what rights they hold under the updated terms.
What happens to my mortgage if the bank goes bankrupt?
In response to these changes, ING offers customers who are unhappy with the announced updates the option to close their accounts at no charge up to May 23. While the changes are approaching, it is important to understand their impact on the range of online banking services available and how they affect daily financial management.
press release announcing the May 23 changes, May 2025.