Digitalization and centralization redefine everyday operations at a street level, serving as a powerful differentiator that fuels the company’s problem-solving capacity and excellence in managing the integrated water cycle. This ongoing effort, coupled with the creation of new digital solutions, is coordinated from the digital transformation center. Dinapsis is a distributed network of centers across the region, designed to manage and optimize city operations in an integrated and sustainable way. It offers a suite of digital services that respond quickly to the needs of all municipalities and their residents.
Visits arrive daily from administrations and companies alike.
Benidorm’s first Dinapsis center is celebrating its fifth anniversary. Since its opening in 2017, Dinapsis has proven to be a model of success. By developing and implementing more than 30 new solutions, it has digitized processes and enhanced the management of the integrated water cycle, making it more sustainable and efficient, according to Maria Tuesta, president of Dinapsis Benidorm. This achievement helps ensure reliable water supply for the entire population through timely monitoring. The alliances formed at these centers have driven new digital solutions that allow responses to the major challenges faced by populations of all sizes.
Its work goes beyond these milestones. The center hosts a dedicated team that identifies needs, spots opportunities for improvement, and develops solutions to assist governments, city councils, universities, and local initiatives. Each day, residents across the region share challenges and contribute to the development and deployment of advanced solutions for the sustainable management of regional assets.
Contribution to the city
The centralized management and digitization of operations provided by Dinapsis improve the administration of the integrated water cycle, streamline tasks, and align operations with the city’s urban plan.
Last year, the Dinapsis team completed more than 330,000 missions, maintained 9,100 kilometers of drinking water networks and 3,800 sewers, and processed 10,600 events across 60 municipalities with a staff of 171 operators and 11 planners. Through reduced travel for mission optimization, the project also prevented the emission of 77,416 kilograms of CO2 into the atmosphere, Tuesta notes.
Dinapsis supports the condition of drinking water and sewer networks by offering decision-support tools that identify investment needs. By integrating street surveys with existing investment data and planned actions, the system minimizes urban disruption and safeguards residents. With input from center experts and all relevant factors, detailed action reports are produced to guide where work should occur.
Beyond operations, Dinapsis develops contingency plans, resilience plans, and flood-prevention strategies. Municipal Action Plans for Flood Risk protect people, property, and the environment from flood impacts. A hierarchical, functional toolkit involving both public and private stakeholders enables municipalities to manage risk and emergencies. These plans have already been prepared for several Valencian Community municipalities to meet regional requirements for flood risk preparation.
Resilience plans introduce a forward-looking approach connected to dynamic development and urban growth. Implementing these plans supports regional service and infrastructure coordination with flexibility, helping municipalities maintain continuity during destabilizing events and optimize daily management, according to the center’s head.
Another city-wide solution is the remote water-meter reading application. This streamlined, efficient tool lets users monitor consumption anywhere, anytime. It sends alerts via email and SMS when consumption exceeds thresholds or when a meter is inactive, helping detect internal leaks. Current consumption can be checked in real time for homes and second residences.
Approximately 25% of Hidraqua and its subsidiaries’ meters have been modernized to smart meters, totaling more than 260,000 meters within the Community of Valencia.
Service pack
Dinapsis continues to push forward with solutions to meet city-scale challenges. It offers a range of digital tools for managing the water cycle, city operations, and the circular economy. These solutions address key issues faced by Valencia Community municipalities, including decarbonization and resilience against extreme weather.
One solution centers on calculating diverse environmental indicators to understand how warming trends influence the region’s natural assets. The aim is to chart a route that improves urban environmental quality and, in turn, residents’ and visitors’ quality of life based on measurable outcomes.
Additionally, a vehicle requested by the Administration and Vega Baja municipalities—built after the 2019 Dana flood losses—provides resilience analysis through digital terrain models, historical rainfall records, and two-dimensional hydrodynamic simulations to forecast flood damage under various hypothetical scenarios, such as infrastructure failures or sediment buildup in channels.
Dinapsis is also collaborating with city councils on upcoming projects aimed at securing European funding through The Next Generation, enabling continued digitization and resilience work across municipalities.
Dinapsis Diary
After the pandemic, Dinapsis Benidorm resumed its activity program with daily visits from experts addressing topics across local, provincial, regional, and national governments, municipalities, universities, initiatives, climate change, digitalization, and citizenship. Recent agendas have included monitoring sessions for ClimateLaunchpad, the world’s largest competition for ideas to reduce climate change.