Alicante waters offers a Social Fund to provide assistance and discounts for paying bills to customers experiencing economic vulnerability or social exclusion who meet specific requirements. In addition, as part of the Corporate Social Responsibility policy, a set of special rates applies for large families in Alicante, long-term unemployment benefits, and a special rate for leaks.
The following explains what these programs are and how they work for Aguas de Alicante customers:
Special Aguas de Alicante price for large families
Large families who prove their status receive pricing comparable to domestic customers, with certain quarterly consumption limits and monthly equivalents.
The requirements to prove extended family status and qualify for this special price are:
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Hold the Extended Family title issued by the Department of Social Welfare.
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The Extended Family bonus applies only to the main residence.
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Bills must be paid up to date and no amount may be owed to Aguas de Alicante.
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Payments must be made from within the subscriber’s residence.
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If multiple bonuses apply to one taxpayer, only one can be used.
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After documents are submitted, the bonus starts from the next invoice issued after submission.
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For interior meters, the meter should be read regularly by Aguas de Alicante staff.
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Extended Family status must be renewed annually; failure to renew cancels the subsidized rate.
Documents to be submitted:
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DNI or NIE
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Valid Extended Family title
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Water bill
Discounts for the long-term unemployed
The long-term unemployed can access bonuses and discounts on the service charge of the water bill. The details are outlined below.
The requirements to access this bonus are:
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Registered as a permanent job seeker at Servef for more than one year, with a certificate issued noting seniority.
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Registered in the municipality of Alicante, with the relevant certificate issued by the municipal council.
Support for dependents
Individuals can request assistance to help cover costs for dependents under certain programs designed to ease financial pressure.
Special rate for internal leaks
Aguas de Alicante offers a leakage tariff for subscribers who experience a leak due to an accidental failure in their internal installation. The special rate for leaks is 1.12 euros per cubic meter.
The requirements to take advantage of the leakage rate are:
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Own the supply contract.
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Provide documentary justification for the repair.
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Leaked consumption exceeds five times the same period the previous year.
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Leaked consumption exceeds 200 m3.
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The rate applies to the first leak invoice and only once per supply point.
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Bills must be paid up to date and no debt may exist with Aguas de Alicante.
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Payments must occur at the subscriber’s residence.
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For interior meters, regular meter readings must be performed by staff.
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Availability of historical readings prior to the leak.
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Aguas de Alicante charity social fund
Aguas de Alicante maintains a signed agreement with the City Council to support vulnerable customers by paying bills through the Social Fund. This aid covers the total amount related to water, drainage, and sewerage concepts, including VAT.
Entitlement can be documented through a report issued by SS.SS technicians. Eligibility may be confirmed by the Alicante City Council or collaborating organizations such as Cáritas and the Red Cross, or directly by Aguas de Alicante with one of the following documents:
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Vulnerability report published by SS.SS.
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Social Fund technical report issued by SS.SS., Red Cross, or Caritas.
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Decision on recognition of Valencia Participation Income.
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Decision on the recognition of the Minimum Vital Income.
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Decision on the recognition of receiving social assistance.
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Decision on recognition of a non-contributory pension in two forms, disability and retirement.
Applicants for the Social Fund must submit a completed form through one of the following channels:
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Digitally via the form.
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By mail to the address: Calle Alona, 31-33, 03007, Alicante.
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By requesting an appointment at the Aguas de Alicante offices, Calle Catedrático Soler, 14, Alicante.