Command Alicante Civil Guard launched Service Agreement and advance appointments to make a complaint in twenty Main Police Stations throughout the province for the purpose of improve the quality of care provided to the citizens. The Service Charter, which went into effect last August, informs citizens of the fifteen targeted quality commitments by 2025, as well as the services provided by the Civil Guard in the province of Alicante and the rights of any person, and the degree of compliance will be assessed annually if corrective action is required. . These challenges range from providing battered women with better care and protection to strengthening preventative road safety and citizen safety services.
The Charter of Service was presented at a press conference by Alicante Civil Guard chief colonel José Hernández Mosquera and the sub-delegate of the Government. Araceli Peasant, accompanied by lieutenants Francisco Poyato and Antonio Darder. The Alicante Command is one of eight integrated into the quality system promoted by the General Directorate of Civil Guards, which implements its own Charter of Service in the day-to-day work of personnel in the country.
According to officials in Alicante, the Civil Guard aims to provide security services with this document. close, agile and effective management; deepen their level of demand and responsibility; To meet the demands and expectations of citizens in their relations with the Civil Guard; and increase transparency in service delivery.
The sub-delegate of the government stressed that the Alicante Civil Guard’s Charter of Service should be “a commitment to proximity, transparency, quality, response”.
The Alicante Command is responsible for citizen security in 133 of the province’s 141 municipalities and four other districts (Alicante, Dénia, Elche and Orihuela). This assumes 84.71% of the total territory of the province of Alicante and 53.87% of the census population.
Citizens can access the full contents of the Terms of Service on the Civil Guard website, although leaflets have been prepared for distribution in the Armed Institute barracks. Moreover fifteen quality commitments, The document contains references to any citizen service available in the barracks in the province of Alicante, as well as telephone numbers and web pages where information or telematic assistance is available.
The Civil Guard has powers such as administrative control of weapons and explosives, financial protection and prevention of smuggling, surveillance of traffic on intercity roads, surveillance of land communication routes, coasts, borders, ports, airports and centers and facilities that require it. in their interests, to ensure compliance with the provisions on environmental protection and intercity driving of prisoners and detainees.
The document also includes where citizens can make presentations. complaint or suggestionWhich will be answered quickly as well as the distribution of Regional Companies of Ibi, Torrevieja, San Vicente del Raspeig and Calp and the Main Tasks to which each is affiliated.
There is a Civil Guard 45 citizen service points and coordinates necessary support from Alicante Command according to the needs of each situation.
The services described in the Terms of Service represent an action based on the principles of equality and non-discrimination, serving citizens and all groups according to their particular singularities.
In addition to the Charter of Service, the Colonel-in-Chief of the Civil Guard also offered: Appointment system to present non-urgent complaints He stated that it is not an obligation but a right for the citizen.
It was experimentally launched in Torrevieja and three other cities in the country in November last year, and following the success, previous appointments for complaints have already been operational since last April. At twenty Main Posts of the Civil Guard in the states: Ibi, Villena, Novelda, Aspe, Torrevieja, Guardamar, Pilar de la Horadada, Almoradí, Dolores, Callosa de Segura, San Vicente del Raspeig, Sant Joan d’Alacant, El Campello, Crevillent, Santa Pola, Calp, Xàbia, El Verger, Altea and La Vila Joiosa.
FIFTEEN QUALITY COMMITMENTS BY 2025
The Alicante Civil Guard Command Service Charter came into effect on 1 August and has a duration of three years, although it will be renewed later. The document includes 15 quality commitments that will be evaluated annually with some indicators to check their degree of conformity and take corrective action if necessary.
one. Perform more than 1,250 activities aimed at verifying compliance with navigation and maritime safety regulations, relief and other preventive activities.
two. Promote a culture of safety in the juniors’ area with 1,500 information events at training centres.
3. Follow-up and communication with people over the age of 65 with 150 information activities.
Four. Make more than 75 connections with private security personnel.
5. Protect habitats where animals live freely.
6. To preserve and promote the valuable character of the Civil Guard, who, with at least 5,000 humanitarian services, directs a significant part of their service to helping the citizen
7. Promote control of weapons and explosives.
8. Increase the persecution of smuggling and drug trafficking.
9. Improve preventive services in road safety.
10. Strengthening the preventive service as the main tool for protecting citizens.
eleven. Promote the safety of agricultural and livestock farms.
12. Develop a culture of public safety by popularizing the work carried out by the Civil Guard.
13. Inform in less than a week questions about the powers, duties and functions of the Civil Guard in Alicante.
14. Increase the safety of medical centers and healthcare professionals with over 3,000 preventive services.
fifteen. Provide better care and protection to women survivors of gender-based violence.