Most often, Russian tourists contact hotel receptions to find out the Wi-Fi password or report a malfunction in their room. These data were obtained from the results of a survey conducted by the Yandex Travel service, the results of which were reviewed by socialbites.ca.
42 percent of Russians stay in hotels about once a year, 22 percent every six months, and 12 percent every three months or more.
When choosing a place to stay, participants primarily pay attention to the cost of the room (78%), the location of the hotel (61%), the comments on booking sites (47%), and the food options at the hotel (40%). ) and free reservation cancellation (26%).
Russians told us which questions they most often ask hotel reception staff: finding the Wi-Fi password – 64%; proportion of those who reported that there was a problem in the room – 51%; they ask about transfer infrastructure – 30%; ordering a taxi/transfer – 22%; change length of stay – 17%.
43% of Russians contact the hotel before checking in to request any service. According to Yandex Travel service, 70% of users’ hotel requests are met.
Three-quarters (75%) of survey respondents leave a review of a hotel after their stay; 39% of them do this to specifically highlight what they liked, 14% indicate what they didn’t like, and 22% always leave comments.
Previously travel agencies in the name The most popular destinations among Russians for the New Year.