When an experienced traveler makes his plan holidayknows that foresight is essential when it comes to providing good accommodation. This is especially important when traveling with children or the elderly, as special needs such as accessibility may be required. In the midst of high season, finding a place that meets these needs at a reasonable price can be a challenge, and a family Tenerife was discovered unexpectedly During your stay on the tourist island of Malta Through a reservation on Airbnb.
The family had booked their accommodation more than half a year in advance and had a fluid communication with the owner of the flat. Communication with the hostess until a few days before her arrival was excellent and Positive comments The rate of guests who stayed in the past on the Airbnb platform strengthened their confidence in their choices. However, they said their experience started to get complicated when the hostess stopped responding to her messages, especially as their arrival date approached. chain BE Canary Islands.
The host’s unresponsiveness caused family concerns, which led them to contact Airbnb to report the situation. But despite the efforts of the Airbnb support team locate the stewardess and when they fixed the problem they didn’t get clear answers or solutions.
Owner found dead
The family decided to start their trip to Malta with trepidation, and upon arrival, they made a hotel reservation in an emergency For seniors in the family aged 78 and 80 with health problems. They then went to the accommodation on Airbnb to fix the problem on the spot, but encountered a confusing situation.
Although the exterior of the accommodation gave the impression of being clean and tidy, there were no signs or boxes where the keys could be taken. This lack of access surprised them because it was unusual for a country. resorts. By asking the neighbors, they managed to find the address of the landlord located near his house. However, after ringing the doorbell repeatedly, the fact that they could not get an answer despite the lights in the house increased their concerns.
After several unsuccessful attempts, they contacted Airbnb again to report the situation. Platform failed to provide an immediate solutionthis did not leave them a clear choice. As night fell and they had no place to stay, the family set out for the hotel where they had left their large family. The next step was to return to the booked accommodation the next day, but still had no way of getting there or getting directions on how to collect the keys.
Finally, someone informed them that they had recently seen an ambulance taking its owner to the hospital. This prompted the family to Visit the hospital for answershowever, they were informed that the stewardess had been discharged, further complicating their situation.
Desperate and with nowhere to go, the family decided to return to the landlord’s home to seek solutions, but still did not gain access or a response. Finally, It was learned that the owner was found dead in his home.This led to police intervention and the discovery of the body.
Having nowhere to go, the family reconnected Airbnb, looking for a solution to his complex situation. However, the platform could not offer them a suitable solution. Despite the cancellation of the reservation and the promise of a refund in a few days, the family was in the middle of the peak holiday season and accommodation was limited.
new accommodation
Finding new accommodation proved difficult, as the accommodations that catered to their needs were significantly more expensive than what they had paid for upfront. Despite numerous attempts to contact Airbnb and promises of calls for resolution, the family has not received a clear response or adequate support from the platform. Even though they did get some links to alternative hosting, they didn’t meet their minimum requirements.
this family’s experience It highlights the importance of having a contingency plan when traveling and booking accommodation online, as well as the need for accommodation rental platforms to provide better customer service in exceptional situations like this. Until that date, Airbnb has not contacted the family to address the situation or offer adequate compensation..