Arbitration Board Consumption, affiliated to the Ministry of Innovation, Industry, Trade and Tourism, has published its annual report for 2022. phone, energy and water concentrate 78.57% of 1,376 arbitration requests in consumer cases in the Community of Valencia that year.
Especially, telephone While it ranked first with 589 and 42.81% in the number of applications received in the said period, This, gas And electric It reached 492 requests (35.76%). other industries such as business entities, vehicles or electronic devices, each with 30 applications (2.18%), followed by financial or insurance organizationsmade up only 28 applications (2.03%).
Consumer Arbitration System out-of-court dispute resolution system arising between consumers or users and companies or professionals, binding on both parties and of an administrative nature; and 13,994 companies are voluntary members. Disputes resolved by the Consumer Arbitration System cannot be sued in ordinary courts of law again.
The aim is to address and resolve consumer demands. unsolvable by other meansProvided that such claim is against a company or professional in the context of the marketing of goods and services.
This conflict resolution system can resolve any dispute where there is a consumer relationship between a consumer and a company, business or professional.
In what cases where there are reasonable indications of drunkenness, injury, death, or guilt (for example, poisoning in a restaurant, medical negligence, fraud, etc.), including liability for damages directly caused by them.
Applications resolved in 2022
Of the 1,376 arbitration requests, 50 were affirmatively mediated and 852 hearings were held. 756 awards. According to Ministry reports directed by Nuria Montes from Alicante, the remaining applications were either archived or not accepted due to companies’ non-compliance or other reasons.
Of the 758 awards awarded, 338 (44.59%) were fully predicted, 188 (24.88%) partially predicted, 67 (8.84%) conciliatory and 106 (13.98%) predicted. ) was rejected. 59 awards (7.78%) were not included.