In an attempt to address growing public frustration and concerns surrounding the inefficient functioning of offices Social Security ministering in spain José Luis Escriva announced a series measures to significantly improve the situation. The news comes after months of complaints about appointment delays, lack of appointments and downed phone lines.
In a speech to the Senate last Tuesday, Escrivá said: Proposed changes will allow for more efficient appointment managementrequired to start the machining process. help And pensions. The minister admitted that INSS offices have experienced “embarrassing queues” and that requests for pre-appointments, mainly by phone, have been facing an “avalanche”, leading to an untenable situation.
Here are the changes in SSI
In response to this crisis, Escrivá Three Important Changes in SSI:
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Single from May National telephone number to distribute previous appointments throughout Spain, replacing existing provincial numbers. According to the minister, this change will allow for “extensive management” of appointments.
- The number of staff responsible for answering phone calls for the management of previous appointments will be doubled. Social Security has already hired 100 new officials and plans to add 200 more during the year. The goal is to reduce the wait time to talk to an agent and improve customer service.
- Appointment availability will be increased from 7 days to 28 days, giving citizens more choice and flexibility when scheduling their appointments.. Escrivá acknowledges that the current 7-day period is too short and creates problems for those trying to find an appointment at convenient times.
For Request an appointment from SGK in advancecitizens can access the “Your SSI” portal (if they have digital certificates or [email protected]) or through the Social Security website and Electronic Office. It is also possible to request an appointment from the telephone numbers 91 541 25 30 or 901 10 65 70, which provide uninterrupted service between 00:00 – 24:00 on Monday – Sunday.
In summary, Social Security Minister Jose Luis Escrivá is trying to solve the persistent problems in the system with innovative and effective measures. Only time will tell if these changes improve the citizen experience and streamline the process. processing assistance and pensions.