The Balearic Islands sanctioned tourism companies for charging unusual services.

In both files, the complaint comes from consumers accessing the site. a discount offer without realizing that they are subscribing at the same time came to a service at a cost that exceeded the drop in price they received.

According to the above-mentioned files, in the case of Volotea airline, the consumer inspector pretended to buy a ticket for the Menorca-Asturias route and accepted an offer. saved a little over five euros, but by doing so subscribed to the Megavolotea Planwhich meant a cost of around 50 euros per year.

On his behalf, from the travel agency eDreams also offered discounts implying a subscription to the Prime service This company requires a payment of almost 55 euros.

In both cases, the information provided by the above-mentioned department of the Autonomous Manager to the customer when purchasing their trip, it wasn’t clear enough therefore, he was surely aware that he was running the aforementioned subscription, so both companies are accused of charging their customers for a service without their express consent.

File open to Volotea first stage of processingeDreams allows you to present the arguments you see fit. decision, given that the company’s arguments have already been heard.

General Manager of Consumer Affairs, felix alonsoIn many cases such behavior pay more than the value of the discounts for subscriptions Given that most people travel very rarely at the end of the year, there may be more companies in the market making this type of applicationso it probably appeals to those affected so that report to your department so you can take action against these companies.

A disciplinary case has also been opened in the last few days, also in this case. 8,000 Euro fine to luxury travel agencyfor not refunding the full amount paid by a customer for a 20-night hotel card, despite later deciding to withdraw from the card and requesting the above-mentioned refund in writing three days later. Now that company can submit relevant claims.

The list of files recently opened by Consumption also includes: Seur, the package company accused of not offering free phone service to its customers, although it provides a service that is considered essential. In this case, the proposed penalty is 4,500 euros, although the company now has a deadline for filing claims.

It should not be forgotten that the General Directorate of Consumption has developed an intensive sanction work on this issue throughout the year, and the aforementioned requirement has been put into effect so that basic service companies can offer their customer service phone numbers free of charge. In this context, he recently opened a new file for the same reason. Penalty offer of 4,500 euros to Air Europa A lawsuit may also be filed against him.

So far this year, this department of Government has approached multiple organizations that have gone through multinational companies, from banks to insurers, in many of these cases, thanks to the complaints filed in this regard on this issue. FACUA consumer association.