A summer full of cancellations

It was Friday. Conclusion: they could not reach Palm See you on Monday. His budget for a week’s vacation did not exceed a thousand euros. Over the weekend desperation (they canceled two more flights they had taken to leave Nice as soon as they made the online payment) and anxiety, they spent 1,800 euros on their way to Mallorca. Knowing when to pay them back and if they can get back everything spent. Mar points to this Ryanair He never refunded 600 Euros of canceled flights. pandemic, two years ago.

incoming auto reply easy jet: “We are sorry for your recent experience (…) Our team has been working hard on the record number of requests recently (…) Please do not contact us until at least 28 days have passed, as our teams will not be able to give you further advice”.

“We are waiting for a avalanche complaint after Eid”to watch Alfonso Rodriguez. Consbal’s chairman said that while criticizing “the airline industry is very disrespectful to consumer rights”, they confirmed with “many calls” they received with questions about what to do in the face of this situation. delays and cancellations. He also questions that “complaints against airlines take a long time to be resolved” and have resulted in “small amounts” of compensation paid by companies for breaking the rules.

This dissonance suffers before it goes any further xisco johnHe Despite winning its lawsuit against Iberia, it was not compensated for a flight that airline canceled four years ago.. “I made the claim and Aesa’s (State Aviation Safety Agency) decision was in my favour.” Even with this report, where Majorca laments that “it must be non-binding, to take action against these monsters”, Iberia said it did not agree. “I was furious and went to court to claim 250 euros in damages (I didn’t have to pay the costs). Iberia did not appear in court.” He also went to the General Directorate of Consumer Affairs, “but they said they couldn’t help me because it was legal action.” This passenger complains, “From the desperation of the citizen, it’s very sad. I won a case in Iberia and I still haven’t been paid.”

Ferran SmallFrom Campanet he would travel to Barcelona on 25 June to attend a meeting with his partner. tom jones concert. “Ryanair flight canceled while at airport.” One month after the relevant claim, they refunded the ticket amount. However, he still awaits the payment of the compensation of 250 euros. “And also we charge 208 euros for two concert tickets. “We will never see Tom Jones again, even because of his age,” he complains. OCU became a member. “They tell me it will be difficult to pay for the tickets. If Ryanair said force majeure that day there was a strike…”.

footprintga | Not accepted as force majeure

Aesa remembers this write a strike Passengers are entitled to maintenance, reimbursement for their tickets or alternative transportation to their final destination, and financial compensation. Passenger rights are charged by European Regulation 261/2004 on delays, cancellations and denied boarding. “The strike does not exempt airlines from compensating passengers. It is not considered force majeure,” Rodríguez said. “It’s preplanned and they can foresee it,” says Consbal’s president. You always have to make a claim, and only airlines are exempt from paying compensation if there is force majeure.

Compensation rights | Concert tickets or lost hotel nights

Tickets for a concert or other show or event that cannot be attended due to a canceled flight, as well as hotel nights that cannot be enjoyed, must be fought for. “Compensation rights are linked to the cancellation period. If they notify you of the fifteen-day cancellation, they will simply refund the ticket”, but if it happens the same day, the airline will have to cover the cost, explains the person in charge of Consubal. 250 Euros for journeys up to 1,500 kilometers in case of cancellation or more than three hours delay to the destination , are entitled to compensation of 400 Euros for those over 1,500 kilometers and 600 Euros for journeys up to 3,500 kilometers for the rest.

to the election | Refund of ticket or alternative transportation

In case of cancellation, the passenger has the right to choose between the return of the ticket or the company providing alternative transportation to the final destination. If the delay is more than five hours, the passenger may cancel the flight and request the refund of the ticket, which must be paid within seven days; In this case, you lose your right to financial compensation. On the other hand, alternative transportation it will need to be presented together with other companies or means of transport as soon as possible. The airline cannot ask the passenger to increase the cost, but it is common for the passenger to do so. Lawyer Aina Diaz presents his latest case. “I went to Madrid for 24 hours and made sure there was no strike that day.” The flight was canceled after the “four gates change”. “They were wrong, I saw on the Ryanair app that the flight was already canceled and they didn’t inform us.” “There was no flight until four days later. We gathered 200 people at the counter. There was a concern with Ryanair ruining people’s holidays.” In his case, and in the case of fifteen others, he was lucky and managed to relocate on a flight from another airline and paid 80 euros for the residence discount, “without it the ticket would have cost 400.”

Cancellation cases are not ending this summer. Joan Llobera did not show up for work after her flight from A Coruña was cancelled. Vueling and after having to sleep at the Barcelona airport where he made a layover. We have many more summers ahead, we must arm ourselves with patience but without giving up our rights.