Financial Users Association (till the end), pointed out that the majority of investment platforms representing the cryptocurrency industry are available. “Major deficiencies” in customer service‘ According to the fourth update of the reportmystery shopping‘ (the technique companies use to evaluate and measure quality in customer service) was announced this Monday.
Specifically, the financial consumers association valued the company exclusively from Elche Bit2Me To provide an “active and efficient” multi-channel service in terms of the quality of the information it offers, to warn about the risks of all products; In addition to responding positively in less than 24 hours to inquiries made via phone, email and chat.
On the other hand, Asufin criticized: Binance does not offer a phone response channel, but all contact methods, chat and email Crypto.com only those related to business responses will be in Spanish and are conducted in English so that in no case will there be service problems.
Moreover, the latter is not yet a message about risks Binance and others on the necessity of investing in ‘crypto’ coinbase.
high commissions
On the other hand, the following statements were included in the update of the report: Cryptocurrency trading commissions have been reduced It is seen as a way to incentivize business transactions, but on the contrary, deposits or withdrawals using credit cards as the method remain at “high rates and well above” the use of digital wallets.
On his side, before decrease in business volumeThe association noted that the platforms have significantly increased other services, including payments, loans, custody of securities or credit cards.
Evaluating the opinions of users of these digital assets, Asufin stated the following: bitcoin price increase (More than doubled to 160% in 2023), only 25.4% of investors surveyed have improved their views on this issue. cryptocurrency investment and worsened by 15.7%.
Similarly, although cryptocurrency companies are growing in terms of assets to offer, countries in which they operate, and customers, less than a third of survey respondents (almost 29%) confirmed that this is true. did not operate last year.
Source: Informacion
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