Chaotic start to season deals fresh blow to Imserso’s outings

“The site has been blocked. “You could access but you couldn’t reserve anything,” said one EL PERIÓDICO reader. Many complaints received later Thursday, October 26 Marketing of these trips will begin. “The first day sales opened, Crash on Social Tourism site which blocks sales and users try to enter later anyway All places are sold out. “We are aware that there are problems,” explains the Secretary General of the Tourism Board. Carlos Abella. Users point out: Travel Agenciesthose accused of possessing priority when making a reservation. But they reject the majority and assure that the experience is the same for them as for the rest. “The system didn’t work for anyone, not even us,” says Fetave president. César Gutiérrez Calvo.

Fatav, next to you Acave and UNAV They sent a letter to the Minister of State for Social Rights. Nacho Alvarezand to Imserso’s manager, Luis Alberto Barriga He said that they were called to a meeting on Friday, but canceled the meeting this Monday due to “the current political situation and the formation of the new government.” Again, The three institutions will send another letter to those responsible for the program this Tuesday to want new meeting datealso a “Public report” on the marketing of the program containing data on the number of travelers, locations, category of hoteliers or distribution of sales by agencies, and others.

“From what the agencies tell us we believe that the number of individual beds is much less, there is a decline in the hotel category, there are also fewer beds in Andalusia, the Canary Islands and the Balearic Islands, but we cannot guarantee this. Knowing what has happened in the past so we can improve for the future “It’s important,” he explains. Gutierrez Calvo.

This year, first time In the history of the controversial programme, a single company It was purchased with 3 parcels (peninsula coast, island coast and domestic tourism). mega contract, This is about 300 million euros according to season. It was a union of companies Social TourismFounded and won by Ávoris and Halcón Viajes Mundiplan (an Interim Collaboration –UTE– consisting of Iberia, IAG And Bus), Severance plan 2.0 (another UTE created by Nautalia, severance plan And Vera Aries) And fade. Three unsuccessful contestants appealed Government’s decisionbut finally the Central Administrative Tribunal for Contractual Resources (TACRC) rejected the appeal. none Social Tourismnor that Ministry of Social Rights and Agenda 2030 We have responded to this media request regarding the issues users are facing.

few places

Tourism Board, where the successful bidder is among its partners Ávorisgives another key beyond specific problems The main problem that may have arisen this year is program design Because there is very little supply for so much demand. Some of them were put on sale this year 880,000 places are registered for 4.2 million people. So they can only take part one in five people Let him try it. “Inevitably 3 million people They remain out of place. And the Government announced that the deadline for more people to register has been extended, which is also not understood. Maybe it’s to accommodate what’s not covered because less attractive“, to recognise Carlos Abella.

plazas The tendered figure is 70,000 more than the previous season, but 1.2 million places He had the best time on the show. 2011-2012 season when it exceeds a million, only then budget took place approximately 100 million eurosIn the last decade, it has been in the vicinity. 70 million euros. This season the Ministry of Social Rights and Agenda 2030 announced the changes Prioritize quality and improve tripsSearching best hotel category, better accessibility, more diverse and healthy eating regimens, a transportation faster and more comfortable or a Municipalities have more offers. However, both public money and the number of places remain at the same threshold.

worst category

Industry sources admit: quality There has been no development and they guarantee the sensation that there are more hotels this year. three stars more than four. Secretary general of the Costa del Sol Hotel Entrepreneurs Association, Antonio Aranda, assures us that this season is no different from previous ones. list published related to Hotels participants in the program. “This year is a tremendous secrecy for publishing the hotels located there,” adds Hosbec, secretary general of the Valencian hotel association. Mayte Garcia CorcolesHe directs his complaint to an old problem: low prices. “The solution, reward and implementation have been very traumatic for the hospitality industry, which is ultimately the foundation of travel,” he says, suggesting: Hotels They can directly participate in public tenders.

“Now a one sided negotiation Without any cost reference between the wholesaler and the hotelier. It’s always been this way but once upon a time price stability less noticeableHowever, raw material and energy costs have increased rapidly in recent years. “A program with a minimum production cost of 30 or 32 euros and paying around 22 to 24 euros per person per day means operating at a loss,” he explains. Hoteliers insist that ‘Imserso trips’ must be renewed. Because, they say: “The end user is the same as 20 years ago “It has neither traveler profile, nor mobility, nor pensions,” they insist.

allegations

when it comes make a claim The Consumers and Users Federation (CECU) states that users are affected by this situation and warns that the issue is more complicated than it seems. Firstly, since the entire service is under the Government, any impediment attributable to it will be the citizen’s problem with the government. public administration, not a conflict as a consumer. Then, since there is a program that contains several companiesThis makes it difficult for the user to know who is responsible for their situation. Although claiming is relatively simple, it’s unlikely to result in users being left out enjoying the trip.

One of the members of the CECU legal field, Miguel Crespo, is of the opinion that “the relevant companies must comply with this agreement, respond and provide status to those who cannot travel.” And start by remembering the most basic thing: If a website is not working, a toll-free phone number that can fix the problem needs to be activated. Even so, in such a scenario Crespo recommends increasing this level Ministry of Consumer Affairs. “We must demand from the public administration what it should do, what it should do from public companies,” this professional summarizes, reminding that such public tenders have penalties and this may mean that the same company will be tendered for another year. failing to win the prize competition.