This is the Sabadell protocol that protects its employees from attacks.

According to unions, screams, abuse And threatsand until physical attacks it became more and more frequent to the point where some of the staff “come in to work together”. fearThe situation has caused organizations to take action, and in Sabadell’s particular case, the bank’s personnel department is preparing a report. action protocol against what it calls “external attacks” to strengthen the security of its workforce. A decision made public at the last shareholders’ meeting by the bank’s own CEO, César González-Bueno.

“Is there a model change in relations with customers and there is a part of the customer base that does not accept it. If you’re used to going to the branch and being taken care of and now they ask you meeting or they direct you to the ATM or the internet, that doesn’t suit you,” points out sources from the Alicante-based company’s business council. And from there the reactions are very diverse. standing in the middle of the office and he says he didn’t move from there until he came. the screen is throwing you or spit on you”, point from another unit.

In this way, according to information held by representatives of Sabadell staff, bank employees last year six attacks with injuries, others 76 serious threat cases and until 221 “conflict”, a category that includes everything from insults to throwing objects. Here are some figures that, according to the unions, are just the tip of the iceberg and reflect the general situation that the entire industry has experienced for several years and that workers in other sectors have condemned, for example: sanitary anyone teachers.

From Sabadell’s management, they understand that: had to actTherefore, the unions accepted the proposal to develop this protocol, which will have three types of measures: prevention, management and employee escort.

risk offices

Regarding the first part, the occupational health department has already carried out an assessment of the offices to determine which ones. potentially more contentious For example, it has been determined that there are branches. smaller or female-only staff are more likely to suffer from one of these conditions – and likewise more risky days. Usually several days to coincide retirement payment -when the flux increases and there are more tails- or for example, days when commissions are collectedis always badly received. Changes in product conditions also tend to bring more cases.

In this way, among the suggested measures, security personal in risky branches for these days or have all offices have mixed staff.

From a management standpoint, the bank would supposedly include such a situation in its scope. panic button, which employees can now warn of other types of problems, such as robbery. Moreover procedures will be simplified to report these situations.

Complaint

Regarding support, the business has already started to offer to workers affected by physical or verbal assault. emotional support and also legal aid. In this sense, one of the most important changes according to the unions and management of the enterprise is from now on. The notifying bank will be the bank itself. these cases are reported directly to the police without the employee having to do it.

The protocol is also end your relationship with customers those who, according to the same sources, lead to such quarrels whenever possible.

It is also considered education so workers know how to face and manage such situations.

Currently, the Sabadell Occupational Health department has submitted the first draft of this protocol to staff representatives and is currently awaiting input from unions. The aim is for the business to become part of the occupational health plan as another occupational risk.