a system crash Iberia caused this Saturday due to connection problems suspension of your billing and boarding service Madrid, one hour delays on the first flights of the morning and in total five cancellations at various airportsas reported by the airline to Europa Press.
Iberia and Iberia Express plan to operate more than 245 flights today, three of which were canceled this morning and two this afternoon, for a total of five. It also causes one hour delays until 11:30 on average
To alleviate this situation billing and boarding done manually and the workforce has been strengthened to facilitate these procedures. 81% of affected customers have been offered a travel alternative today and the rest will be able to fly tomorrow.
However, the entire operation, which took place between 12:00 and 13:00 with the USA and Latin America, was carried out as planned.
This The failure lies in Madrid, but a delay at Madrid-Barajas Adolfo Suárez Airport “may affect several airports”The company added.
The Iberia group said it was “working to restore automated billing and boarding and restore the punctuality of operation.”
It also apologizes to all affected customers and thanks its staff for being involved in “making the entire operation today”.
Source: Informacion
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