this Tax Administration working on a new unique support model aims to simplify the taxpayer’s contact with the Administration, and improve access to service delivery through all channels, including face-to-face careIt specifically targets the elderly and people affected by the digital divide.
new model Suggests an improvement in the pre-appointment’s computer applicationestablishing a single system in which all assistance services (face-to-face, telephone and digital (electronic center and ‘app’)) will be integrated.
Tax Office director Soledad Fernández, a Pilot Test This improvement over the previous dating app between November and December, with the goal to be operational next year.
This unique model is designed with that the assistance provided is the same at the national level, regardless of the channel used, face-to-face, by phone or electronically. The taxpayer will be able to receive the same services and the same information in both face-to-face and non-face-to-face methods, which favor the application of uniform criteria abroad.
The merger also takes place in a face-to-face, telephone and digital (electronic center and ‘app’) multi-site and multi-channel service covering both the Management area and the Collection and Customs areas, all regardless of the territorial distribution or the competence of the taxpayer consulted.
Similar phone helpRegardless of which phone number the taxpayer calls for a particular issue, The agency will respond uniquely to this issue, reinforcing the unity of criteria and quality of service.
Beside Tax Office insists contact should be easy and fastIt is the person who chooses the type of channel with which he wants to provide useful and understandable, simple and clear information, to be the taxpayer himself, to establish a relationship with the Administration.
New phone service with easier access
Along with a traditional scheduling system to attend in person at an AEAT office, the purpose is to a new telephone service that is easier to access and supported by expert staffAfter listening to the request of the interested party, they will be able to help them make a face-to-face appointment if they wish and, if possible, solve their doubts at the same time, thus eliminating the obligation of taxpayers to travel. to offices unnecessarily.
Likewise, interest in certain services will be increased through new tools such as chat or video assistance, without forgetting the importance of security in accessing new ways of engaging with the Public Administration.
Finally, electronic identification will be promoted and facilitated in a way that allows taxpayer authentication: The Cl@ve Pin system and electronic certificate now allow much more effective assistance in non-face-to-face channelsby assuring the authenticity of the person as well as personally guaranteed.
Source: Informacion
Christina Moncayo is a contributing writer for “Social Bites”. Her focus is on the gaming industry and she provides in-depth coverage of the latest news and trends in the world of gaming.