Background: Ubisoft has drawn attention for the possibility of deleting a player’s account after a long period of inactivity, a policy that has persisted as the company shifted from Uplay to Ubisoft Connect without always notifying users.
In 2020, reports noted that a dormant Uplay account could be erased, including access to games tied to that account. As Ubisoft Connect emerged through rebranding, questions arose about whether this inactivity rule carried over and how players would be informed. The change sparked renewed concern among gamers who feared losing access to their libraries without a clear warning.
Some players have received notices suggesting that their account could be closed due to inactivity. To prevent account closure, the recommended action is to log into the account within 30 days of receiving the notice and then select the “Cancel Account Closure” option found within the email. This response underscores the reliance on a timely user action to preserve access.
Ubisoft has previously explained that the deletion of inactive accounts was tied to regulatory requirements around personal information protection. The company has indicated that such measures are necessary to comply with data privacy laws, though the precise implementation and notification practices have varied over time.
The treatment of games associated with an inactive account is more complex. Critics have argued that digital purchases should be treated similarly to physical ones, where ownership is established at the point of purchase and removal would be inappropriate or unlawful in many jurisdictions, including France. The debate touches on consumer protection and digital rights, highlighting tensions between platform policy and legal interpretations of digital ownership.
There have been several public discussions in the past about the removal of games from Uplay/Ubisoft accounts. In some reported cases, users faced library access restrictions after long periods of inactivity, and warnings that should have reached them reportedly landed in spam folders. Ubisoft has stated that account and library removals apply to accounts that have not been accessed for extended periods, with timing differing between official policy statements and user experiences. The official rules have indicated that action may be taken after inactivity lasting several months, though the exact thresholds have varied with updates to policy and regional considerations.
In related discussions, questions arise about how notifications are delivered, how users can verify the status of their accounts, and what steps can be taken to preserve access when a lapse in activity occurs. The ongoing conversation reflects broader concerns about digital ownership, account management, and the responsibilities of large gaming platforms to communicate policy changes clearly to their communities. The evolving landscape means players should stay vigilant about notifications from Ubisoft Connect and be aware of how inactivity rules may impact their game libraries over time. This is particularly relevant for gamers who maintain long-term commitments to Ubisoft titles and rely on uninterrupted access to their digital collections. The topic remains a live point of discussion in gaming communities and among consumer rights advocates who monitor platform practices and user rights.
Times