In a briefing with socialbites.ca, representatives from Realme clarified how Russia handles smartphones produced for the Chinese market. The company emphasized that there is no device blocking for Realme in Russia. Certified Realme devices are officially available in the Russian market with full service support. When questions arise about models intended for different regions, the brand’s press office notes that Russian service centers can be contacted for assistance. Those centers can provide information on the device, proof of purchase, and device identifiers such as the IMEI, along with other necessary data, ensuring customers receive guidance grounded in official processes.
This means Realme phone owners affected by regional restrictions have a clear path to seek help at the authenticated service centers. For more details, customers are advised to reach out through the brand’s official support channels managed by the company.
Earlier reports indicated that smartphones from the BBK group, including OnePlus and Realme, had started restricting SIM card operation in China and other markets. Some Realme devices reportedly stopped making or receiving calls under certain regional constraints. It remains unclear how issues affecting OnePlus devices will be resolved, particularly since there is no official OnePlus representative office in Russia. The overall situation suggests that brand owners would benefit from engaging official customer support channels to understand device functionality across different markets, while manufacturers monitor regional regulatory developments and device compatibility across regions (Source: Realme official communications).