Several customers who placed pre-orders for Google’s Pixel Fold encountered cancellations just before the device was set to appear in stores, a development reported by Portal with reference to PhoneArena. The situation drew attention as buyers awaited a first look at the foldable phone, only to see their hopes dashed when checkout confirmations turned into cancellations, throwing uncertainty over launch logistics and consumer trust.
The sticker price for a new Pixel Fold unit is $1799, with approximate equivalents around 153,000 rubles in some markets. Those affected described a troubling pattern: a bank verification step appears to flag the order as unresolved, triggering an automatic cancellation. One affected customer shared that they pre-ordered on May 10, only to have the order canceled the following morning due to a payment flag that the payment processor failed to clear, leaving them without a device they believed was secured by a preorder.
This issue prompted Google to acknowledge the bug and initiate troubleshooting, but the core problem extends beyond a single glitch. It disrupts customers’ ability to receive their devices on the promised timeline, which complicates planning for early adopters who anticipated timely shipments and impacted retailers trying to manage inventory and customer expectations in the new product window.
For buyers in the United States, attempting to re-order the Pixel Fold revealed a similar delay in delivery. The 256 GB Obsidian model currently shows an estimated arrival window extending into late August or early September, with the porcelain color variant following a comparable schedule. In practical terms, a fresh preorder today would likely miss the original June 27 launch date for official sales, pushing fulfillment into a later period and potentially affecting early market momentum and consumer enthusiasm as the rollout continues.
Those affected expressed clear disappointment, with one commenter noting the frustration of needing to wait longer after a fresh preorder attempt, effectively postponing their hopes of owning the device. The launch timeline for the Pixel Fold remains a focal point of concern for both Google and its customers as the company works to address the underlying payment confirmation hurdle and stabilize ordering workflows in anticipation of a broader, more reliable rollout across regions that include Canada and the United States.
In related discussions, observers had noted earlier reports of potential new Google smartphones and speculative use cases beyond traditional computing roles, reflecting ongoing interest in how foldables could integrate with everyday tech ecosystems. While those conversations hint at broader product strategy, the current focus centers on ensuring pre-order integrity, securing payment validation, and delivering on stated availability while avoiding further disruptions to the launch calendar in markets where demand remains high.