Reports about Google Pixel phones have surfaced indicating that certain devices in the Pixel 6 family encounter severe failures after a factory reset. Google has acknowledged the situation and has opened an investigation to determine what might be causing these resets to fail. The initial information comes from reports on the Technical Issues Today portal, which has been tracking the problem as it unfolds across multiple devices and software configurations.
In practice, users who initiate a factory reset on Pixel 6, 6 Pro, and 6A handsets encounter an Android installation error that warns about the potential loss of user data. The prompt then pushes for another reset, asking users to erase all data once more. If the process is repeated, a subsequent error message appears, mentioning the absence of a tune2fs file. This sequence disrupts the reset flow and leaves devices in an uncertain state. The pattern appears to affect a broad set of devices within the Pixel 6 line, regardless of the Android OS version installed on each unit, suggesting a fault that transcends a single software release rather than being tied to one specific update.
Industry observers note that the issue has been reported across the entire Pixel 6 lineup and across different Android iterations, raising questions about whether a recent software update could be a triggering factor. As users compare experiences, they point to misalignments between the recovery processes and partition management that could produce the observed error messages. While some users report temporary workarounds, the core problem remains unresolved for many devices, underscoring the potential scale of the disruption for daily users who rely on their phones for essential tasks.
For earlier Pixel 6 owners who find their devices out of warranty, Google has presented options that include costly repairs or replacements linked to motherboard concerns, a stance that has sparked strong reactions from users who believe the problem originates in software and should be addressed by Google at no additional cost. The response has fueled debate about liability and the company’s responsibility to provide a fix or replacement under more favorable terms, especially since the issue appears tied to the device’s software framework rather than a simple hardware fault alone. Consumers have voiced frustration, arguing that software defects that trigger data loss during a factory reset should be resolved on the company’s dime rather than passed on to users through expensive service fees.
Google support confirms that the matter has been escalated to the Pixel hardware and software teams for a formal assessment. While the Pixel team is actively examining logs, system states, and user reports, the company has not issued an official decision or a timeline for resolution. In such situations, users are urged to monitor official communications for updates, as the investigation seeks to identify the root cause and determine an appropriate remedy that can restore confidence in the Pixel ecosystem. Until a final determination is reached, affected customers should stay informed through official channels and consider conservative troubleshooting that does not compromise data integrity while awaiting a concrete fix.
Separately, a prior online listing showed a prototype image tied to an unreleased Google handset, a reminder that new hardware concepts occasionally appear online ahead of official announcements. This context underscores the rapid pace of device development and software evolution within Google’s mobile lineup, though it does not confirm a direct link to the current reset issue. The ongoing investigation remains the focal point for users, analysts, and industry observers who are watching closely for any official guidance or corrective measures from Google as the Pixel team pursues a clear solution.