Humane has announced the recall of more than 10,000 AI Pin charging cases due to a fire hazard identified in notices published by the U.S. Consumer Product Safety Commission. The recall covers charging cases sold with the AI Pin system as well as cases sold separately. The move highlights ongoing concerns about lithium polymer battery safety in portable electronics and wearable devices. According to the official notice, a battery cell overheated and melted while the case was charging. No injuries have been reported in connection with the incident, but safety authorities have urged immediate action. Affected owners should stop using the charging case and await disposal guidance from Humane. The company plans to replace the defective covers with a new design over the next three to six months. The recall serves as a reminder that rapid action is essential when a fault appears in a consumer electronics battery, and it underscores the need for clear remediation steps for customers in both Canada and the United States. Regulators emphasize strict adherence to recall instructions to prevent potential fires and further incidents. The announcement reflects ongoing attention to battery safety in wearable ecosystems and the responsibility of manufacturers to manage risk across products.
Under the recall program, eligible customers will receive refunds or replacements. Consumers who bought the charging case separately will receive a refund of 149 dollars, while those who purchased the charging case bundled with the AI Pin device will receive a refund of 129 dollars. In both cases, replacement covers will be issued and installed with a new design within a window of three to six months, ensuring continuity of use. The refunds are intended to offset the cost of the defective accessory, and the replacement program aims to minimize disruption for users who rely on the AI Pin ecosystem. The company notes that refunds and replacements will be processed after purchase verification and that the remedy is designed to be fair and timely for all eligible customers. Those who previously bought the charging case as a stand-alone accessory should expect refunds promptly through official channels, with clear instructions provided on how to complete the process. Humane also stresses that the replacement program is planned to roll out gradually to support ongoing customer needs while ensuring safety.
Details from the incident report describe a lithium polymer battery overheating and melting during the charging process. No injuries have been reported, but the situation prompted the recall out of an abundance of caution. Consumers are advised to stop using the charging case immediately if there is any suspicion of a fault and to contact Humane to arrange safe disposal. Individuals who own affected units should not attempt to dispose of the devices themselves, as improper handling of damaged lithium polymer batteries can pose fire and chemical hazards. The company also reminds users to keep the devices away from flammable materials while awaiting the replacement or disposal plan. The AI Pin system remains in operation, with the expectation that owners will receive a replacement charging case when the remedy is available. The problem has been linked to battery cells in the charging case, prompting corrective steps by the manufacturer to reduce risk to existing customers and future buyers.
Pricing context helps explain the impact. The Humane AI Pin system is marketed at seven hundred to eight hundred dollars, while the charging case was once sold separately for about one hundred fifty dollars. In June, Humane issued a warning about the risk linked to the case battery cells, signaling the onset of concerns that led to the recall. Company data show that refunds issued during the recall period surpassed the unit sales from May through August, underscoring the magnitude of the safety issue and the cost of remediation. This case highlights the broader importance of rigorous battery management and product safety in devices that users wear or carry daily. In related regional notes, it is worth mentioning that regulatory actions in other markets have sometimes restricted the sale of similar devices, such as instances in Indonesia concerning certain smartphones. These examples illustrate the need for ongoing vigilance by manufacturers and regulators to ensure consumer safety across different jurisdictions.