The beta version of Telegram for Android contains references to new features that may appear as part of a paid Telegram Premium subscription. About possible innovations in the popular messenger perceived Telegram Information channel (TGInfo).
According to the code in the beta version, one of the possible functions is to specify working hours in the organization profile. This lets customers know when they can contact you with their concerns.
Another innovation is the use of canned responses to communicate with customers. Business accounts will be able to create and send messages containing text, images and video using predefined templates. This will make the process of answering frequently asked questions faster and easier.
It is stated that these functions have not yet been officially announced by Telegram developers. In this regard, they may change in the future or may never reach the release version. Until now, the messenger had no special functions for business purposes. For example, rival WhatsApp has a separate application for this.
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