Meta Corporation (recognized as extremist and banned in Russia) has released a new beta version of WhatsApp for iOS, the main feature of which is the integration of generative artificial intelligence into the “Support” section. The neural network will answer questions from users who have difficulty using the messenger. In this respect reports WABetaInfo publication.
The introduction of a new feature does not mean that users will completely stop communicating with technical support staff. If the AI cannot deal with the customer’s question itself or the customer asks the program about it, it will turn to humans for help.
The aim of the new feature is to help users solve problems even when service personnel are busy and cannot respond quickly. AI will also help reduce the burden on technical support in general and reduce the time it takes for human assistants to respond.
The AI assistant is currently available in the beta version of WhatsApp for iOS with build number 24.3.10.71. Before this, the AI functionality appeared in the beta version of the messaging app for Android with build number 2.24.4.3. It is unknown when neural network technical support will appear in public structures.
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