One in five people living in Russia (19%) will use grocery delivery services less in 2023. In this respect reports The RBC publication cites the results of a survey conducted by Geo.Platforma.
The main reason for the decrease in orders was the greatly increased prices of products; This product was chosen by 27% of respondents. One in five (22%) cited an inconvenient app interface, and 16% complained about reduced delivery speed. The other 15% started to use delivery less due to the lack of product variety.
19% of survey respondents said they were using delivery services less, while 26% said it was the only way they would buy groceries in 2023. Another 33% shop for groceries on their own, with 41% switching between delivery and in-person grocery shopping.
Of the problems in the operation of delivery services, the majority of Russians (33%) encounter defective products, and 27% complain about incomplete packaging. Approximately 20% of customers reported that packaging was opened, 19% complained about order confusion, and 14% of customers reported not receiving a product at least once.
Most often Russians order soda, pastries and desserts. They prefer to buy meat, fish, fruits and vegetables from stores themselves.
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