Apple MacBook users are complaining about purple lines appearing on the screens of their laptops and preventing the computers from operating normally. Experts called the problem Dustgate and attributed it to dust getting into the display’s flexible cable. Forbes.
According to NotebookNerds service center expert Stefan Steins, Dustgate is a common fault that technicians encounter every week. He explains the problem by saying that there is a gap in the hinge between the screen and the keyboard, through which dust and dirt penetrate. When opening and closing the laptop lid, debris particles damage the cable that connects the screen to the main body.
Such damage can be difficult and expensive to repair. Therefore, to replace the cable, you need to remove the screen from the cover without damaging it and solder the new flexible cables. He adds that there is a high risk of the screen breaking with such an operation. That’s why many customers choose to replace the screen immediately. If the user does not have an extended Apple Care warranty, this will cost more than $625.
Dustgate affects various versions of Apple laptops released between 2018 and 2020. Experts say that MacBook Pro models released between 2016 and 2020 have a similar design and may be affected by this problem.
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