With the exit With Zenless Zone Zero, an ambitious new game from MiHoYo, gamers are faced with a number of common errors, such as problems loading and running the app on both smartphones and PCs. In this guide, we have collected all possible problems and solutions so that you can dive into the gaming world as soon as possible.
Zenless Zone Zero Guides
System Requirements
Like all PC games, Zenless Zone Zero has its own minimum and recommended system requirements. This means that even if your PC doesn’t meet the recommended specs, there’s a good chance you’ll still be able to play the game.
Minimum requirements
- Operating system: Windows 10/11;
- CPU: Intel Core i5 7th generation;
- RAM: 8 GB RAM;
- Video card: NVIDIA GeForce GTX 970;
- Free place: 57 GB (115 GB after unpacking);
- DirectX: version 11.1 and later.
With a 7th generation Intel Core i5 processor released in 2017 and an Nvidia GeForce GTX 970 graphics card introduced in 2014, you have an excellent chance of running Zenless Zone Zero on your PC. It is worth noting, however, that meeting the recommended system requirements will provide a much better gaming experience.
Recommended requirements
- Operating system: Windows 10/11;
- CPU: 10th generation Intel Core i7;
- RAM: 8 GB RAM;
- Video card: NVIDIA GeForce GTX 1660;
- Free place: 57 GB (115 GB after unpacking);
- DirectX: version 11.1 and later.
Mobile Device Requirements
In addition to personal computers, Zenless Zone Zero is also available on PlayStation 5, Android, and iOS mobile devices. Please note that the game is currently not supported on Mac computers.
Minimum requirements for iOS devices
- Device: iPhone XS/A12 Bionic Apple iPad and later;
- RAM: 4 GB RAM;
- Free place: 26 GB.
Recommended requirements for iOS devices
- Device: iPhone 11Pro/A13 Bionic Apple iPad and later;
- RAM: 6 GB RAM;
- Free place: 26 GB.
Minimum requirements for Android devices
- CPU: Snapdragon 855, Dimensity 1200 and Kirin 990;
- RAM: 4 GB RAM;
- Free place: 20 GB.
Recommended requirements for Android devices
- CPU: Snapdragon 888, Dimensity 8200 and Kirin 9000 and better;
- RAM: 8 GB RAM;
- Free place: 20 GB.
Download Failed Error Zenless Zone Zero
At the moment, one of the most common problems is the error when downloading and installing the application on PCs and mobile devices. There are several reasons why Zenless Zone Zero may be having problems loading, including network problems, low free space or your antivirus or firewall blocking access. The developer is already aware of the problem and promises to fix it soon, but if you don’t want to wait, you can follow these simple steps:
- The simplest solution you can try first is to restart the download and launcher. In most cases, this will fix a one-time crash that may not occur again after a restart. If this doesn’t fix the problem or it’s related to your internet connection, restarting your router may also be helpful.
- Another quick fix is to check the free disk space on your device and free it up. If you are low on space, uninstall some apps or move large files to another drive to free up more space for Zenless Zone Zero. This is especially important because future updates and patches can cause problems if you don’t have enough free space.
- In some cases, especially on PCs, Zenless Zone Zero may require access through a firewall or antivirus settings. While this is not a common problem, antivirus software can block the download or installation of an application.
If the issue occurs on a mobile device, try these steps:
- Close the Zenless Zone Zero mobile application;
- Turn off your modem and router and disconnect them from the network;
- Wait at least one minute before reconnecting devices;
- Wait for the devices to boot up;
- Try downloading Zenless Zone Zero.
How to Update Zenless Zone Zero
On a mobile device:
- Visit the App Store or Google Play Store;
- Find Zenless Zone Zero in the list of games using the search bar;
- Update the game;
- Restart the application.
On a PC:
- Open the Epic Games or HoYoPlay launcher;
- Find Zenless Zone Zero;
- Update the game;
- Restart the application.
Fix Unity Error 2019.4.40f1_0d9cc85b4
This error occurs exclusively for personal computer users. First, restart your computer and run the game as administrator. Then, go to the game folder and run the exe file in compatibility mode with an older version of Windows, such as 7 or 8. You can also disable full screen optimization in compatibility settings. Apps such as Discord or Nvidia GeForce Experience have internal overlays. They often become the source of various problems. Disable them and try launching the game again.
Also try the following solutions:
- Update graphics drivers: Make sure your graphics drivers (Nvidia, AMD, Intel) updated to the latest version.
- Check the integrity of game files: If you encounter any problems during installation, this could be the cause of this error. Open the game launcher, click on the settings icon and select “Check Files” and then “Troubleshoot” to let the launcher diagnose and fix the problems.
- Run the game as administrator: Open the game’s main folder, right-click on the exe file’s properties and select “Run as administrator” in the compatibility section.
- Disable your antivirus program: If you have a third-party antivirus program on your system, we recommend temporarily disabling it to see if that fixes the error. If the method helps, add the file with the .exe extension from the game’s root folder to the exclusion list of security software.
- Add the game to the firewall exceptions list: Open your firewall settings via Windows Security and go to App permissions. Select Zenless Zone Zero and mark it as private and public so that your firewall settings do not interfere with your gameplay.
How to Fix DirectX 12 Error on PC
- Launch the launcher and select the three horizontal lines in the lower right corner.
- Click on ‘Game Settings’ and then on ‘Open Catalog’.
- Copy the path to the executable file (right-click on it and select the desired option). If you don’t see the special tool, select “Characteristics” and copy the path to the location.
- Create a new shortcut and paste the copied path into it. Make sure the path string ends with ZenlessZoneZero.exe. If it doesn’t (on Windows 10), add it manually.
- After the given path, press the space bar once and add at the end “-force-d3d12” (without quotes). Click “Further”.
- Give the shortcut a name and complete the process. From now on, use the new shortcut to start the game.
Other guides
Source: VG Times