When you launch the Xbox game console, you may encounter error 0x80a40401, which occurs if you are in the Russia region. The message “Service Unavailable – 0x80a40401” on your game console can appear not only after blocking Xbox services for a specific country or region, but also due to the lack of Internet connection or network devices, as well as problems with the MAC address or Microsoft account. In this guide, we have collected several ways to solve these problems.
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Check your internet connection
Before changing the parameters, make sure that the problem is not on the surface:
- Check your internet connection with another device;
- Restart your modem and console;
- Try connecting to a different network, for example using your smartphone as a network access point.
If none of these points helped, then move on.
Update MAC address
The MAC address is the unique identifier for your console on your home network and the Internet. Since this address has caused many errors in the past, Microsoft has decided to add a cleanup function to this address.
- Press the button Xbox on the controller
- Go to the tab “Profile and System”and then select “Options”;
- In chapter “common” find the article “Network Settings”;
- Press “Additional Settings” and switch to “Alternate MAC Address”;
- Select an item “Clearly” and restart your console.
Log in to your account again
Perhaps the problems are not related to your location, but to the account. Just remove it from your Xbox console and sign in again.
Remark: Make sure you remember your login details before proceeding.
- Open “Options”as you did in the last paragraph;
- Go to your account and then select “Delete Accounts”;
- Select your account and click on the word “To delete”;
- Restart your Xbox console;
- Back to tab “Profile and System” and choose “Add or Swap”Than “Add New Profile”;
- Enter your credentials and set up your Microsoft account.
Set up a personal DNS server
Another working way is to manually register a DNS server. This option allows you to continue the game as soon as possible without consequences.
- Open section “Options”by clicking on the icon Xbox on the controller
- In chapter “common” select item “Network Settings”;
- You need a section “Additional Settings”where the item is “DNS Settings”.
Switch to manual entry and enter the following values:
- In the “Basic IPv4 DNS” column – 78.157.42.100;
- In the “Additional IPv4 DNS” column – 78.157.42.101.
Of the minuses of this method, some users noted a slight drop in connection speed.
Source: VG Times
Christina Moncayo is a contributing writer for “Social Bites”. Her focus is on the gaming industry and she provides in-depth coverage of the latest news and trends in the world of gaming.