Claims circulating among Wildberry buyers on Telegram channels about bearing the shipping cost for defective goods are not accurate. This issue was clarified to socialbites.ca by the market’s press service, which stated clearly that the information circulating in certain online groups does not reflect the official policy. The clarification emphasizes that the marketplace does not require customers to pay for shipping on items found to be defective, and any such assertion should be treated as misinformation. The market’s communications team reiterates that consumer protection and fair treatment remain core commitments across North American markets where Wildberries operates, including Canada and the United States, and they are actively monitoring discussions to address misconceptions quickly and transparently.
The official Wildberries notice explains the defect verification process as follows: when a buyer identifies a manufacturing defect, the customer is instructed to submit a formal claim to initiate an inspection of the item. The assessment is conducted by the seller, and if the defect is confirmed, compensation or remediation is provided directly by the seller. If the seller is found to be noncompliant with defect handling, the buyer is advised to contact customer support for resolution. This workflow is described as part of a pilot program and is subject to ongoing evaluation and adjustment. The press service underscores that the outlined steps are designed to protect buyers while ensuring that legitimate defect claims are processed efficiently. In practice, validations for defects may involve documentation such as photos or videos and a review period, after which the seller may offer exchanges, refunds, or other remedies aligned with regional consumer laws.
The marketplace communications team notes that the defect verification algorithm is still being tested, which means there may be temporary limitations in how smoothly the system operates for some users. The intention behind this phased approach is to gather real-world feedback and fine-tune the experience before any broad rollout. While some features may carry modest friction during the trial phase, the core objective remains to safeguard buyers and ensure fair treatment. Importantly, the service emphasizes that major changes to consumer rights or the core process are not anticipated in the near term, and any updates will be communicated clearly to customers across all markets, including North America.
In an earlier report by Izvestia, a new scam scheme was alleged to target Wildberries sellers. The report claimed that some scammers pose as analysts offering sales-boosting assistance to sellers, with the objective of gaining access to personal accounts. Once access is obtained, the attackers purportedly purchase the entrepreneur’s assortment at markedly low prices, potentially disrupting legitimate business operations. Such allegations highlight the importance for buyers and sellers to remain vigilant about account security and to rely on official Wildberries channels for guidance on protective measures. Market observers advise practitioners to verify any such claims with the official communications from Wildberries and to report suspicious activity to the platform’s support channels. In all cases, buyers in North America should remain cautious about third-party offers and double-check the authenticity of requests that involve account access or sensitive information.