Digital Investor Day recently took place in the financial hubs of New York and London, drawing participation from the leadership of a premier Peruvian financial holding group with a footprint across Bolivia, Chile, Colombia, Panama, and the United States. The gathering showcased the group’s ambition to fuse traditional banking strengths with a forward-looking digital agenda that can scale across borders and business lines.
During the event, the management team unveiled a comprehensive innovation and digital transformation roadmap aimed at accelerating modernization while preserving the core values of risk management and reliability. A central feature of this plan is the newly established Corporate Innovation Management unit, headed by Chief Innovation Officer Francesca Raffo, which will steer cross-functional collaboration and ensure that innovation becomes a measurable driver of value across all operations.
Strategically, the holding company aims to empower its four principal lines of business to incubate new models within dedicated innovation centers. This approach will be complemented by Krealo, the organization’s external open-innovation arm, which seeks to identify and integrate promising external ideas and technologies that can complement and enhance the group’s existing capabilities. The goal is to capture external opportunities while lifting internal capabilities through systematic experimentation and partnerships.
Gianfranco Ferrari, the group’s chief executive, underscored that Credicorp’s innovation framework will accelerate the implementation of a digital strategy designed to propel sustainable growth across the regional financial sector. He pointed to a pipeline of digital initiatives that have progressed since 2015, noting how these efforts have strengthened the group’s ability to reimagine asset management and customer engagement in a rapidly evolving market environment.
In the microfinance segment, Mibanco was highlighted for transitioning to a hybrid operating model that blends productivity gains with enhanced customer satisfaction and scalable growth. At the same time, Yape—the leading digital wallet in Peru—was described as evolving toward a self-reinforcing SuperApp. This shift positions Yape as a central daily payments network for a broad user base, integrating more services and enabling smoother, more seamless financial transactions for everyday life.
CFO César Ríos added that 2022 marked a regional acceleration phase for transformative ventures such as Tenpo and Yape. He noted that Krealo enables strategic investments in top regional players and serves as a catalyst for the Credicorp ecosystem to scale its fintech entities across the region. The emphasis was clear: accelerate growth by enabling fintechs to expand pathways and unlock new markets while maintaining prudent governance and capital discipline.
As Krealo matures, it positions itself as the Corporate Venture Capital arm with a clear mandate to invest in external innovations that align with Credicorp’s current and future lines of business. This strategy aims to bolster the size of the regional financial services market while driving the development of the technology stack powering the group’s subsidiaries. The focus remains on blending external innovation with internal execution to create a more dynamic and resilient financial network across the Americas.
Ferrari also highlighted that Credicorp’s innovation program will widen collaboration across the portfolio, enabling knowledge exchange and synergies without compromising the independence and disruptive spirit that characterizes each business line. The initiative is designed to maintain disciplined financial governance while capturing opportunities in a landscape where investor interest in innovative financial services continues to rise, ensuring that the group remains a catalyst for positive change in the regional economy.