The Wildberries international market provided more than half of the service users the opportunity to return goods for free. About author TASS with reference to the data of the press service representative of the online retailer.
“We’ve expanded our loyalty program to over 50% of customers, and we don’t charge any return logistics fees from responsible shoppers with a small margin of returns,” Wildberries said.
The company stressed that the goods return fee was initially introduced in order to increase the responsibility of buyers when making the delivery.
The press service of the marketplace added that on the eve of the new academic year, the company plans to increase the size of discounts for regular customers. According to the Wildberries representative, it should exceed the current 27%.
in the first half of August reportedsaid online retailer Wildberries charges a fee of 1 thousand rubles. for the return of fragile and bulky goods. The company then explained that these products make up about 2% of its entire product range.