Gazprombank’s number of active individual customers in the first six months of 2024 increased by 400 thousand people and exceeded 5 million. This is stated in the bank’s report on retail trade and digital services for the first half of 2024. At the same time, the bank plans to increase its active customer base to 6 million people by the end of this year.
As noted by Alexey Popovich, Deputy Chairman of the Board of Directors of Gazprombank, the effectiveness of the strategy and the comprehensive approach to the development of the entire product line of the bank allowed it to show good business indicators.
“Our mission by the end of the year is to demonstrate a record increase in the active customer base and liability portfolio, dynamically develop card products and transfers, and reach the federal level in scaling digital services,” he added.
The report shows that the number of Gazprombank remote banking customers increased by 374 thousand people (9.8%) to 4.2 million active customers. The bank also plans to increase this number to 4.7 million this year.
The bank announced that, among other things, thanks to the expansion of new channels for opening the credit institution’s products, it was possible to increase the portfolio of deposit and savings accounts of individual customers by 350 billion rubles (+27%) (excluding premium banking). Also, the bank issued more than 1.2 million bank cards this year.
Also during this period, the credit card portfolio increased by 14% to 39 billion rubles. The bank plans to increase it to 43 billion rubles by the end of the year. In the secured credit segment, Gazprombank showed remarkable results in increasing the car loan portfolio. In other words, in six months this figure increased by 27% and exceeded 53 billion rubles.
At the same time, the bank managed to attract more than 70 thousand new customers in the premium segment – their number increased by 20%. The debt portfolio of premium customers increased by 150 billion rubles (+26%).
It is noted that more than 4 million customers actively use digital services of Gazprombank and its partners Gazprom Pay, Gazprom Bonus and GorodPay. The total number of users will exceed 7 million by the end of the year.