With the help of GigaChat, we created two modules for the Jivo chat platform 17:48

Two new modules have been created for the Jivo chat platform based on Sber’s GigaChat neural network model, Sber press service reported.

As SberDevices CEO Denis Filippov said, thanks to the integration of GigaChat with the Jivo platform, it has become possible to create full-fledged digital assistants.

“Using GigaChat can significantly increase the customer satisfaction index and get the most complete information from the customer when processing a request,” he said.

It is stated that thanks to the implemented solutions, a business can automate up to 85% of communication with customers through text channels. Thus, an AI bot was introduced to Jivo, which can independently communicate with customers through the website, instant messengers, social networks and other channels.

The platform also has an AI assistant that can automatically generate responses that the administrator only needs to check and send to the customer. According to Sberbank, more than 60% of resolution responses do not require correction and can be sent to the customer immediately. Additionally, the assistant takes into account the content of the dialogue and previously loaded data about the company.

Jivo CEO Oleg Gumerov showed excellent results when testing new functions. According to him, the claims processing process has been automated by up to 85%, while the initial response time has also been accelerated by 32%.

“I can say with full responsibility that the introduction of artificial intelligence is the fastest, most effective and cost-effective way to take customer service to a new and better level,” he added.

It is stated that with the help of an artificial intelligence assistant and an artificial intelligence bot, companies will be able to analyze communication with customers and use this data to improve their business.