For the first time, Yandex has published a security policy for Yandex Food, Lavka, Delivery and Yandex Delivery. The document contains all the measures taken by the services to make the order delivery process as safe as possible.
“We all know that food and grocery delivery services are already standard. Just like public transport is literally already part of the public infrastructure, that is what surrounds us. That is why we feel responsible to ensure that our services are safe and comfortable for society,” said Yandex Food and Evgeniy Anishchenkov, head of delivery services.
Thus, Yandex has invested almost 500 million rubles in the development of security initiatives and technologies from 2021. The funds were spent on developing optimal and safe routes for couriers, using a system to evaluate the behavior of couriers, and maintaining systems that protect user privacy and hide their real numbers.
Yandex also has services that teach couriers about traffic rules and a project of observation teams consisting of experienced delivery drivers who monitor compliance with the rules in areas where there are many bicycle couriers. According to Yandex, in 2023, 99.999% of orders were delivered without accidents – only one accident occurred for every 270 thousand kilometers traveled by couriers.
Maxim Ivenin, business manager of Yandex Food and Delivery, said that Yandex deals with road safety and the safety of the urban environment in various areas.
“They cover the entire cycle regarding couriers and order fulfillment. It all starts with access to service; When a courier joins us, he receives equipment with reflective elements and attends a basic traffic rules course. Those who switch to cycling must attend a long course. Next comes working on security initiatives during order fulfillment. “We also have incident response protocols if something happens,” he said.
Yandex also introduced its own electric bikes, which will be available to couriers next year. The company has developed a new model with a body suitable for a thermal bag and a powerful battery that can be replaced if necessary at a special station. The bikes will also be equipped with USB ports to charge your phone and IoT modules to help ensure the vehicle does not exceed the permitted speed limit.