The Prosecutor General’s Office of the Russian Federation conducted a legal assessment of the rules for using the Wildberries online trading platform and checked the legality of the marketplace’s decision to charge a fee for the return of a purchase. This was stated in the press service of the audit. organ.
“Approximately 20 provisions regulating the relationship between the marketplace, sellers and buyers have been changed,” the statement said.
According to information received from the Prosecutor General’s Office, now the delivery time of the goods can be extended by agreement with the buyer, the consumer receives the unconditional right to refuse the ordered goods (including technically complex devices), the period for considering a claim for compensation for the replacement product has been reduced, and the possibility of order cancellation through the personal account of the site user has been introduced .
The possibility of recovering the costs of the market for the return of products of suitable quality will remain only in cases where the buyer’s share of payment for the order is low, as well as in cases where the transportation of products from the warehouse to the customer takes a long distance.
Russian market Wildberries launched a new commission on October 9. Now for purchases paid using Visa and MasterCard, you must pay an additional 3% of the product cost. Deputy Chairman of the State Duma Committee on Economic Policy Mikhail Delyagin called the innovation a robbery. Later, representatives of Wildberries were summoned to the prosecutor’s office. Read more about this in the material “Newspapers.Ru”.
Russians before saidHow to avoid scammers when shopping on marketplaces.
Source: Gazeta
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