The Russian market Wildberries decided to cancel the commission in the amount of 3% of the order value when paying with Visa and Mastercard cards, and also return the additional funds deducted to customers. In this respect RIA News the company reported.
It was stated in the market that this decision was taken after a meeting at the Chief Public Prosecutor’s Office attended by representatives of Wildberries, Bank of Russia and Rospotrebnadzor.
“Wildberries company has decided to cancel the implementation of the mechanism for collecting additional costs in case of direct payment by Visa and Mastercard cards. “The market has also decided to refund the additional suspended funds to all platform customers.”
As noted, at the working meeting the parties also discussed the system of working with goods of inadequate quality: there is no charge for the return of such goods, and in case of rejection of goods of adequate quality, the company returns the goods. The cost of the goods to the buyer, excluding reverse logistics costs.
The previous day, it was reported that the Attorney General’s Office summoned representatives of Wildberries and banks due to another update to the trading platform’s rules. In the letter, the Chief Public Prosecutor’s Office stated that investigations have begun regarding publications in the media about the introduction of additional commissions for the purchase of goods paid for using Visa and MasterCard at Wildberries and the charging of fees for the return of goods. Wildberries announced the introduction of commission due to the fact that payments cannot be processed directly due to sanctions imposed on the Russian Federation. More details in the material “Newspapers.Ru”.
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