Google changed its repair policy for Pixel devices after it was revealed that authorized service centers had the right not to return smartphones with unofficial parts. Now repairs can simply be refused, reports Android Headlines portal.
In response to public outrage conditionsThe company has revised its standards, which allows Google to select smartphones with non-original components. The rules now state that if the service center finds non-original spare parts, it will not be able to carry out repairs and will return the device to the owner.
According to the source, the document initially contained an error in wording, causing many people to misunderstand the requirements.
According to the rules, it is stated that if there is a risk that returning a device could be dangerous (for example, installing a faulty battery), Google reserves the right not to send the device back. In such cases, the company will contact the owner to resolve the issue individually. Apparently this part of the text was misinterpreted as “Google may not return gadgets to the owner.”
Previously reportediPhone owners are more brand loyal than Pixel and Samsung users.
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Source: Gazeta
Jackson Ruhl is a tech and sci-fi expert, who writes for “Social Bites”. He brings his readers the latest news and developments from the world of technology and science fiction.