Bizum is taking a strong step towards paying taxes in the province of Alicante. Proof of this is the platform’s recent growth. Suma IBI campaignIt is an organization affiliated with the Provincial Council. The organization achieved record collections, exceeding 92% of the municipal councils’ revenue. Among non-face-to-face transactions, payment via Bizum stood out, especially with a growth of 37.8 percent compared to last year. This isn’t the only technology Suma has adopted to improve its efficiency. It was already known that drones were used to detect irregularities in the payment of taxes, for example, through aerial photographs that would allow detecting fraud in the expansion of unlicensed houses. It has now also entered the Metaverse, the virtual space where it opened its first office.
“There is a visible increase in usage” digital toolsespecially payment with Bizum, which has become the electronic center and reference tool,” explains José Antonio Belso, director of Suma, who classifies the 37.8% increase from one year to the next as “terrible”. “Aside from the 23-month special section for vulnerable groups,” Belso explains, analyzing other keys that make collection recording possible.
digital services
Expanding digital services and making personal attention more flexible allowed the organization to collect 483.8 million in taxes in the IBI and other municipal taxes campaign in 2017, which is 4.1 percent more than last year. 139 municipalities in the province They transferred management and collection to the Provincial Council. The communications strategy is also increasingly adapting to taxpayer profiles; Belso cites this as another factor in the good performance achieved.
technological innovations The work focusing on the taxpayer did not end here. Proof of this is the opening of a tax office in the metadatabase, inspired by the new design of tax offices, creating a virtual communication environment where any citizen can receive personalized information in the context of complete privacy. «It is a space without physical or geographical boundaries, where citizens interact with people working in Suma. “The organization’s executive is a tool that fits into leadership strategies around innovation and engagement with citizens,” he says.
The only thing that cannot currently be done in the metaverse is payment because its technology does not guarantee the security of monetary transactions. The first office is located at: Benidorm virtual environment and will then be activated alternately through other large municipalities in the province. “We also rely on gamification tools with which young people can better handle themselves, so they will become familiar with Suma to contribute in the future,” Belso adds, before highlighting the WhatsApp dissemination channel and video call support. via the messaging app that will be available before the end of this year. You will not need a digital certificate or key to use this service. You can reach us with your ID.
taxpayers
The Provincial Assembly body facilitated the payment of taxes to approximately 56,000 taxpayers, the highest number in the last five years. Receipt of less than 300 EurosThis situation, which grew by 3.8%, can be interpreted as the crisis hitting vulnerable groups harder. Functionality and usability improvements in Suma’s technological tools enabled us to reach 1.4 million web accesses, an increase of 1.7% compared to last year. The user service center responded to 110,000 calls and chats in Spanish, Valencian and English.
In this context, Provincial Council President Toni Pérez underlines Suma’s efforts to “offer the best technological tools and maximum payment possibilities” to face the crisis. Financial obligations. The popular leader also thanks citizens “for their high tax awareness and commitment to their city councils in such a complex time.”
New financial assets: the key to good numbers
In addition to its commitment to technology and digital environments, Suma points out that the institution affiliated with the Alicante Provincial Council is another key to good, with examples such as payment via Bizum, metadata or channels opened via WhatsApp. The performance of the IBI campaign means expansion into new financial institutions, including BBVA, Caixabank and Santander. These organizations join Sabadell, Caja Rural, Cajamar and Caixa Popular, among others.