Ombudsman, moon angelfiled a complaint ex officio in order to investigate the actions to be taken by the regional administration to combat it. digital dividesomething that reduces the rights of Valencian citizens. In addition, Luna wants to know if the entire structure of Consell has taken precautions and what they are, to ensure that people who go to the service and registration offices are taken care of without any penalties. meeting.
The phenomenon of digital divide is defined by the distance that exists between people or social groups in relation to the level of access to new information technologies, the use of the Internet and electronic means of communication, especially personal computers, telephones and other similar devices. as well as applications designed for this. The principle of accessibility to electronic services should guarantee equality and non-discrimination in access It is crucial to reduce the digital divide that users receive training in digital skills as well as public administrations that facilitate connectivity and Internet access for Citizens.
decrees
In other autonomous communities, decrees have been ratified creating records of: public employees Organization, legal regime and operating regulations have been approved to assist those interested in the use of electronic media.
However, in light of the information appearing on the Transparency Portal, Valencian general It can be verified that there are no regulatory projects regarding the register of authorities.
On the contrary, some web pages ministries Citizens, especially the Ministry of National Education, Culture and Sports, and the Ministry of Sustainable Economy, Productive Sectors, Trade and Labor are advised to make an appointment in advance.
Likewise, the necessity of making an appointment for citizens in advance has also been the subject of many complaints made to this institution. The Ombudsman recommends that people who go to service and registration offices receive treatment without being subject to any restrictions and making an appointment in advance. Further, for these purposes, the advocate insists that appropriate orders be given. face to face within the normal parameters required by citizens.
In this sense, this institution, administrations; defenseless people due to their social or personal situation and older persons are not compelled to interact electronically with administrations to formulate their claims, exercise their rights and fulfill their obligations, as otherwise such measures would clearly hinder their access to services and benefits.
ex officio complaint
As a result, the Ombudsman decided to file a complaint ex officio in order to investigate and supervise the activities of the regional administration that prevent the elimination of the digital divide and to find out what it wants to do to solve the problem. Because, one month periodThe Generalitat Presidency and other ministries in which the Consell administration is organized will send you detailed and reasoned reports on, among others:
WITH presidential Generalitat Valenciana’s in particular: a transition strategy for non-digitized citizens and estimates of preparation and approval of accompaniment.
for Ministry of Justice, Internal Affairs and Public Administration, in particular: provisional forecast to prepare the regulations for the creation and development of the Registry of the competent authorities of the Community of Valencia. Evaluate the appropriateness of establishing citizen aid offices in conjunction with registration aid offices to personally meet the telematics needs of citizens.
to your department EducationMinistry of Culture and Sports and Interior economy Sustainable, Productive Industries, Commerce and Work: after the urgency has passed for public health reasons, they explain why they recommend using the dating service on their website (because it is done) considering keeping without motivation for records and other administrative offices violates the applicable legal system.
To report to the Generalitat Valenciana Presidency and other ministries on: what recent measures have been taken and what measures have been taken to increase and develop personalized telephony as an alternative or complement to face-to-face and telematics? shock plans and staff reinforcement It is planned to ensure the strict normalization of the care of citizens. Citizens affected by the digital divide and in socially vulnerable situations (due to their age or personal or economically necessary tools or sufficient computer knowledge), especially identification and Electronic signature, making an application through the general electronic registry and obtaining certified copies. Any decision regarding the configuration or creation of an alternative channel (phone, email or face-to-face) has been considered and adopted to note the difficulties sometimes arising from the impossibility of accessing the electronic hub.