After getting more than a hundred claims for him draft last April, the law State introduced Changes in the long-awaited creation plan Independent Governing Authority for the Defense of Financial ClientsIt aims to revolutionize the Spanish plan for a solution. claims consumers first. banks, investment firms and insurers, among other assets. But far from softening the initiative along the lines claimed by the affected organizations, the Executive chose: expand its scope and powers As El Periódico de Catalunya, a newspaper of the same group, Prensa Ibérica, learned, the precursor to the new organization is much more than this newspaper.
The new authority will resolve the allegations that have so far been submitted to the National Securities Market Commission of the Bank of Spain (CNMV) and General Directorate Insurance and Pension Funds. Ministry of Economy, its decisions are binding when the amount requested for organizations (not customers) does not exceed 20.000 €. Represents a change in materiality as the views of the three industry auditors are not mandatory. ignored by entities at high rates. The economy also determined financial sector one with the body rate 250 euro per request and free for customers.
The department, led by Nadia Calviño, decided to abandon these three main elements of its plan. without change on the provisions of the April draft after receiving claims from business associations, consumer organizations and NGOs among other stakeholders. completely, employers AEB (traditional banks) and MINT (former savings banks) had reported that they were considering it. “unconstitutional” the project and they had claimed, if it holds up. lower the threshold ensuring that opinions are binding 5,000 euros. They also asked him to set a lower rate. will pay Both assets and customers who complain.
help with mortgage
The economy was deafening. On the contrary, he hardened his project. in favor of customers. One of the most relevant innovations, good practice codes self-regulation of the financial sector to be assimilated Behavior standards. This means that organizations that join them voluntarily, demand compliance their commitments and customers can request.
The most important code mortgagesigned by 87 assets credit. The document includes commitments to assist clients who are having trouble paying their mortgages, with measures such as: debt restructuring, charge-offs and payment dates. To be exact, Vice President Calviño has referred to it several times in recent weeks when questioned about the problems many families will have to pay their wages. the dizzying rise of euribor. Economics and banking are investigating whether it is actually necessary to take additional measures.
More assets and problems
The government also decided enlarge range of possible assets object of claims by customers. Thus, they will also include: consumer lendersRegardless of whether they are supervised by the Bank of Spain or by regional consumer authorities. It would likewise broaden the type of claims that can be made, for example, to cover complaints. lack of knowledge or refuse to open basic payment account (organizations with mandatory concession except in high value cases) and also specified violations good practice codes.
To support rapid resolution of conflicts, parties submit to a conciliation mechanism, even if the customer has already filed a claim with the competent authority. Also, Economy decided. drop a required form making demands to support access to new authority for the elderly, the disabled and other vulnerable groups.
Therefore, different formats that are universally accessible will be allowed. face-to-face, telephone or telematics channels for him help service when making claims. Also, it has Reduced from 1000 Euro to 500 Euro Maximum fine for customers who repeatedly make manifestly false and unacceptable claims for six months.
The government has already requested reports compulsory Economic and Social Council and General Assembly of the Judiciarybesides the meeting State Council. purpose, minister council It approves this regulation, which it considers as a priority, to send to the Assembly this fall and approve it before the end of the legislature. Manager, organization start running in 2023.